The job and your missions:

The Application Project Coordinator provides the right human, logistical and technical resources needed for every time application support required and/or requested, ensuring internal & external parties are clear on the assignment schedule. The Application Project Coordinator organizes, prioritizes, follows-up, collects information, prospects and respects deadlines for all application supports & events (more than 600 trainings, 6000 attendees, 250 calibrations, 300 demos per year worldwide).

• Training Seminars

Organize training from A to Z at our customers’: customer exchanges, trainer’s booking, location availability, schedule/equipment/participants confirmation, logistics, training interests tracking.

• Calibration

Ensure technical, logistical and human resources are available and booked, respect time slot limitations and deadlines.

• Show assistance

Respect customer’s constraints (technical, timing, etc.) and L-Acoustics technical & timing requirements.

• Demos:

Plan and organize all demos onsite and at L-Acoustics premises, define the needs, make the corresponding space and people bookings.

• Visits:

Plan & organize visits for guests (when Application related), ensure all logistics aspects and bookings are confirmed and validate feasibility with internal stakeholders.

• CRM:

Business section: Contacts / Accounts / Opportunities / Appointments

Training section: Seminars / Sessions

Data management, creation/update of new entries

• Inventory and Application technical gear:

Manage purchase requests for the Application team, create requests into the ERP, follow-up on availability and delivery, onboarding kit, returns & repair

Manage yearly individual Application inventory.

• Continuous Improvement:

Monitor and adapt to processes in use, with a constructive eye to improve working methodology.

Participate to the elaboration of processes for new tools or tasks.

Technical skills

• Advanced in English, fluent in French (read/write/speak)
• Microsoft 360 CRM and ERP proficiency
• Bachelor’s degree in international business
• Minimum of 5 years of experience
• Technology savvy with good working knowledge of MS Office Suite, PowerBi, Dynamics
• Thrive in a dynamic cross functional and multi-cultural environment
• Saavy in Microsoft suite is a plus

Personal skills

• Autonomous, highly organized and rigorous
• Good interpersonal skills
• Strong customer focus with good listening and clear message transmission capabilities
• Solution-oriented, in compliance with the brand AND the customer’s views, with the objective to find a solution whichever the request is, feeding the communication flow
• Capacity to respect deadlines
• Be proactive on the pending service needs and requests
• Get used to the common processes and follow them, however adding personal input is a plus to improve them when a situation deserves to be discussed/addressed

Localization : Marcoussis, 91460 – France