Kraken Global Client Partner for Octopus Energy

Permanent contract
London
Salary: Not specified
A few days at home
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Kraken
Kraken

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The position

Job description

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Chicken or the egg? Kraken and Octopus Energy share the same heritage, with Kraken software being built to enable Octopus Energy to serve its customers, scale and innovate internationally at a phenomenal rate. Today, Kraken has secured other large energy clients and has reached a size of business which requires it to operate independently and equitably across all its clients. 

With initial work done to set up a mutually beneficial and operationally effective relationship between the two companies, Kraken is now looking for a very strong Global Client Partner to lead the day-to-day business relationship between Octopus Energy and Kraken. 

What will you be doing?

Octopus Energy and Kraken need to have strong collaboration across the different activities that define the relationship and ensure both companies can perform successfully. The Client Partner role is an orchestrator role, representing Octopus Energy within Kraken and ensuring that their business priorities are understood and considered by Kraken. You will be accountable for client satisfaction and revenue growth. 

The main responsibilities for this role will include:

  • Own the commercial and business relationship with Octopus Energy as the primary day-to-day point of contact for Kraken 
  • Single point of contact for escalations and other concerns that can negatively impact the relationship 
  • Identify areas for broader strategic collaboration across the two companies
  • Understand OE’s business strategy and challenges, anticipating how adoption of additional parts of the Kraken portfolio can accelerate their success. Orchestrate internal and partner resources to seize these new opportunities. Upsell/cross-sell
  • Oversee the impact of OE business needs on Kraken’s roadmap. Scope and manage client expectations linked to larger projects. Calibrate expectations based on roadmap and development commitments
  • Accountable for client revenue, ensuring alignment between contractual commitments, delivery and invoicing
  • Regularly monitor the quality of the client relationship and facilitate joint governance sessions with senior management on both sides (e.g. QBRs). Anticipate deviations and manage expectations. Manage relationship escalations
  • Align with Technical Account Managers supporting Octopus Energy to ensure that overall tech development progresses and client expectations are managed
  • What you'll need:

  • Ideally, you have an engineering background, or extensive experience working in Tech with engineers and product teams. You understand the business model and trade-offs of a SaaS business.
  • You possess direct and extensive experience with both the sales and delivery processes for complex B2B technology. You understand client needs, decision-making factors, and are comfortable working at senior levels within client organisations to build successful collaborations. You have experience in quota-carrying roles or managing a P&L.
  • You are adept at navigating complex client organizations undergoing business transformation (strategy, processes, revenue models), including the emotional and political aspects of decision-making. You understand the dynamics of risk and change within companies and enjoy guiding them through transitions. Your business transformation expertise can stem from internal or external experience.
  • You have solid experience in the energy sector, ideally Energy Retail, and ideally, you've held an operational role within an energy company. You understand their business model and the transformations they'll need to compete successfully, including operational efficiencies and innovation for new revenue streams. Relevant experience from other transforming sectors, such as Telecom or Banking, is also applicable.
  • You can demonstrate established senior-level relationships with clients, partners, and past employers. You can provide examples of proactively initiating conversations at senior levels to resolve business issues or identify opportunities. You are accustomed to regular executive-level interactions and can respectfully challenge when needed.
  • You have experience working in France and have also dealt extensively with other European countries. You are sensitive to cultural differences and understand how they influence behavior. Additional languages are a plus.
  • You are described as empathetic, skilled at building relationships without compromising your position. You listen attentively, excel at reframing, and secure alignment while finding solutions for all parties. You possess C-level presence and engage in meaningful dialogue regardless of seniority. You work with the right people to resolve issues or identify new opportunities.
  • You can provide examples of proactively initiating conversations at all levels and respectfully challenging when needed. You take pride in defining areas for improvement and developing solutions.
  • While familiarity with the Kraken platform is ideal, experience with similar platforms and data-driven decision-making in previous roles is valuable. You are comfortable working with data to inform business strategies.
  • If this sounds like you then we'd love to hear from you.

    Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

    Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

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