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Kili Technology
Kili Technology

Technical Support Engineer

Permanent contract
Paris
A few days at home
Salary: Not specified

Kili Technology
Kili Technology

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ABOUT US

At Kili Technology, our mission is to empower businesses to transform unstructured data into high quality data to dramatically accelerate the build of reliable AI.

To keep growing our data-centric AI platform, we’ve secured over $30 million from tier 1 VCs (Serena Capital, Headline, Balderton) and support from top business angels (CEO Algolia, CEO Datadog, and others..)

Our platform helps organizations such as SAP, Louis Vuitton and Airbus to accelerate their Machine Learning projects with excellent quality training data.

At Kili Technology, we live and breathe our valued behaviours! 💫

We are a team of collaborative hustlers, ambitious learners, and ownership champions. We obsess over our customers, think pragmatically, and make data-driven decisions. If you're excited about a fast-paced, flexible environment where growth is celebrated and every day brings new possibilities, join us on this exciting journey 🚀.

We are currently seeking a highly motivated and skilled Technical Support Engineer (Level 2 and 3) to join our dynamic team.

ABOUT THE ROLE

As a Technical Support Engineer, you will play a crucial role in serving as the primary liaison between our users, the solution team, and the development teams. You’ll be the go-to-person for addressing technical issues related to our platform, ensuring a seamless experience for our valued clients by efficiently investigating and escalating bugs and tech problems to our software engineers for prompt resolution.

Key Responsibilities:

To master your role, you : 

  • Handle Level 2 client tickets with finesse, efficiently sorting and providing rapid solutions that meet client needs. Investigation and troubleshooting will be essential components of your role, 
  • Take ownership of your client backlog, managing and prioritizing tasks to ensure client satisfaction,
  • Contribute actively to the creation and maintenance of our FAQ and support portal, empowering clients to become self-sufficient,
  • Act as the clients' spokesperson, effectively communicating their feedback and suggestions to the product team,
  • Become a technical expert, identifying areas for improvement and enhancing team performance, collaborate with our Development Teams to build new features and fix bugs,
  • Take on new projects aligned with your interests and see them through to completion

    •  

    ABOUT YOU 

  • Experience in a developer role, or technical support role,
  • As a real problem solver, you are able to communicate complex technical topics to customers and coworkers of varying technical skill levels,
  • You master web applications and how they run in the cloud,
  • You have experience in programming using languages like Python, Node.js, React …
  • You are capable of exploring running applications, retrieving logs, and gathering enough evidence to help the Development Teams in bug identification and fixing
  • Excellent spoken and written French & English

    • What we offer : 

  • The opportunity to work in an international and friendly work environment
  • 💪 Super Flexible & Autonomous Culture: At Kili Technology, we believe in empowering our team members with freedom and flexibility. We focus on outcomes and managing based on delivery rather than the number of hours worked. We trust our employees to take ownership of their work and make decisions that drive results. We foster an environment where you have the autonomy to manage your own schedule and work in a way that brings out your best. Your work-life balance is important to us, and we understand that everyone has unique needs and preferences. We prioritize a culture that allows you to thrive both personally and professionally.
  • Afterworks every Thursday and 1 off-site per year

    •  

    Kili is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, gender, sexual orientation, age, colour, religion, national origin, protected veteran status or on the basis of disability.


    Applying at Kili is also the opportunity to access a broader network. Should we not proceed with a job offer, we would be pleased to refer you to the Talent Club. The talent club was created by Serena and aims at offering talents great opportunities in innovative companies (Dataiku, Malt, Libeo…)

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