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Customer Support Specialist
Join our Customer Service team as a Customer Support Specialist. You will assist clients throughout the online subscription process, manage inquiries through various communication channels, process policy enrollments, amendments, and cancellations, and ensure thorough follow-up on client files. You will collaborate closely with other teams to maintain an optimal client experience and suggest and implement process improvements. Fluency in French and English is required, along with experience in a customer-interaction role, preferably in the tech or insurance sector.
Suggested summary by Welcome to the Jungle
Job summary
Permanent contract
Caen
Occasional remote
Salary: Not specified
Starting date: February 28, 2025
Skills & expertise
Communication skills
Zendesk
Key missions
Assisting clients throughout the online subscription process and managing inquiries through various communication channels.
Processing policy enrollments, amendments, and cancellations, and ensuring thorough follow-up on client files.
Collaborating closely with other teams to maintain an optimal client experience and suggesting process improvements.
Questions and answers about the job
The position
Job description
You will join our Customer Service team to maintain the quality of service we deliver to our customers while increasing significantly our activity.
As a Customer Support Specialist, your responsibilities will include:
● Assisting clients throughout the online subscription process.
● Managing inquiries through various communication channels (calls, chats, emails).
● Processing policy enrollments, amendments, and cancellation.
● Ensuring thorough follow-up on client files until complete resolution of requests.
● Collaborating closely with other teams to maintain an optimal client experience.
● Suggest and implement process improvements.
Preferred experience
● Experience in a customer-interaction role, preferably in the tech or insurance sector.
● French and English fluent required.
● Competent in using digital tools like Zendesk (our customer support tool).
● Customer empathy and communication skills to connect with clients across different cultures.
● Demonstrate rigor, precision and autonomy.
● Take initiative and be proactive.
Recruitment process
Our hiring process typically takes 10-15 days from initial application to final decision.
● Screening with Antoine our Chief of Staff
● Meeting with Stéphane our CEO
● Interview and discussion about the role with Karine our more experienced CSS
Want to know more?
Rencontrez Stéphane, CEO
Rencontrez Sarah, International Content Manager