Experience and relationship management add value to our customers' needs by ensuring their foreign transactions run smoothly. We need you for this. You will be an advisor, problem solver and confidant to our clients, providing them with insight and expertise on market developments and opportunities to sustain their business objectives and serving as a foreign exchange informant.

You are a negotiator and able to build and strengthen relationships at an executive level. You will think outside the box and use your analytical insights to further develop our sales strategy, techniques and tactics based on feedback from our customers and developments in the forex market. You are able to transfer your passion, initiative and motivation to our team and our customers.

What will you do:

• As soon as a client has been introduced to our platform by the Sales Executive team and has made transactions, you are the client’s point of contact;
• You ensure the growth of your portfolio by initiating and executing proactive cross-sell & upsell strategies;
• You build and maintain long-term relationships with clients;
• You have face to face meetings with your clients;
• You work closely with our Customer Success Management team to maximize your clients’ satisfaction;
• You optimize international payments, FX exposure and hedging strategies for clients;
• You analyze companies' currency risk management;
• You raise awareness and support companies on currency issues;
• You help clients to fully understand the features of our platform and to use them;
• You help your clients with their daily needs;
• You collect customer feedback and needs and share them within our organization;
• KPIs: Cross-sell, Upsell, Churn & NPS.

Required Qualities & Knowledge

• Very good knowledge of the FX
• Prior experience in a customer-facing position;
• Customer-oriented;
• Good communication skills (spoken and written);
• Attention to detail;
• Excellent command of the English language;
• Team player;

What we offer

You will become part of one of the fastest-growing scale-ups of the moment. You form a team with motivated and pleasant colleagues with the common goal of becoming the pioneer in Europe. In addition, you get:

• A competitive salary
• A good bonus based on your development and results achieved
• 25 vacation days
• All the necessities to be able to perform your work as well as possible
• An onboarding and buddy program for a good start
• You are an important part of building a strong brand from an innovative and fast-growing scaleup with great ambitions. You will develop quickly, both on a professional and personal level and internationally and nationally.

Who we are:

In less than 10 years, iBanFirst has established itself as a trusted partner for small and medium-sized businesses (SMBs) operating across borders.

iBanFirst provides a next-generation cross-border payment experience that combines a powerful platform and the support of the best FX experts. Executives and finance teams have direct access to currency markets. They can hold, collect and send funds in over 30 currencies. 

With more than 350 employees across 10 countries in Europe, the company processes more than 2 billion euros worth of transactions monthly. As a regulated payment institution, iBanFirst is authorized to operate throughout the European Union.

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