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Customer Success Manager - Spanish and French Speaker - Internship

Job summary
Internship(6 to 12 months)
Paris
Salary: €700 to 900 a month
A few days at home
Skills & expertise
Generated content
Empathy

humasana
humasana

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Questions and answers about the job

The position

Job description

Your mission We are looking for a Customers Service Leader for France. Reporting to Soraya, as part of the Customer Success team, you will be responsible for creating and maintaining a great relationship with our customers and partners! You are responsible for the retention of our customers and partners. The success of this mission is crucial for Humasana.

Your responsibilities include

  • Customer service: address customer inquiries/complaints via email, phone and chat.

  • Advise: advise customers by email, phone and chat.

  • Anticipate: follow the orders on a daily basis, identify potential problems and find the best solutions.

  • Create new processes: find solutions to your partners’/customers’ blocking points and suggest your ideas to improve internal procedures.

  • Partner relations: address partner requests (laboratories, brands, etc.).

  • Be a chameleon: depending on the type of customer/partner, you listen, adapt and explain calmly.

  • Reporting: report weekly on your activity to your manager


Preferred experience

  • We are looking for an intern who is passionate about human relations, who communicates with great ease and who is extremely optimistic!

  • Graduate from a business school or university (minimum 2 years of higher education).

  • Fluency in writing and speaking German and French

  • Thoroughness and great organizational skills.

  • Solution driven!

  • Autonomy and pro-activity

  • Great empathy and ability to listen

  • Spoken languages: Spanish (C2 level) and French (C1 level) OR French (C2 level) and Spanish (C1 level)

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