We are looking for a Community Moderator to join our community team. Our Community is focused on connecting professionals growing better with HubSpot, and looking to grow their craft, career and skills.

You will play a key role in our community by being in our community forums every day. You will represent HubSpot and play a key role in managing the front lines of our community by connecting with members of the HubSpot ecosystem and helping them obtain answers, connections and savvy solutions.

What you’ll do:

• Moderate posts on the community (specifically French and English communities) on a daily basis and ensure that all queries are posted correctly, and responded to in a timely manner.
• Partner with Community Managers to help identify and nurture external subject matter experts in the HubSpot network who can effectively share their knowledge and respond to specific questions
• Act as the frontlines of the community in responding to queries
• Provide support to Community team in answering product questions

We are looking for people who:

• Are driven to quickly develop any skills necessary, both technical and non-technical, to problem solve issues with the HubSpot product, processes, or services
• Can build and maintain relationships, manage expectations and identify roadblocks that require escalation and dealing with product/service feedback.
• Have excellent communication skills, both written and verbal.
• Are motivated self-starters who can align their work with the needs of the business and leverage organization skills to execute problems to completion.
• Are driven by curiosity and an affinity for problem solving and can always find ways to add new value.
• Are resourceful and excel in working cross-functionally with other teams across different offices as needed.
• Adapt quickly to changing priorities and manage time, multiple tasks, and deadlines effectively.
• Consistently deliver on performance expectations in their current role.
• Ability to converse in French and English.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@hubspot.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Important COVID-19 Guidance (For candidates applying to roles in the United States):

Per HubSpot’s policy all employees who wish to work @office or @flex or to visit an office in-person must be fully-vaccinated. At this time, @remote employees are not required to be vaccinated.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.