POS-28819

As a Contract Renewal Manager for our 1: Many Customer base at HubSpot, you will be responsible for handling customer contract inquiries in a timely manner.  This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will be responsible for managing a high volume of account-related tasks and customer inquiries centered on maximizing customer investment with HubSpot. 

This role is available across our EMEA locations to work @Office @Flex or @Remote. 

In this role, you’ll get to:

• Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service. 
• Communicate directly with customers and internal colleagues to ensure the execution of customer renewals. 
• Solve complex billing issues that require extensive analysis while moving through different scenarios and systems. You will work in conjunction with other internal teams including Customer Success, Accounts Receivable, and Sales, as well as partnering with Business Enablement on ways to enhance our billing infrastructure.
• Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks.
• Help surface good fit leads to sales by driving value in every conversation

We are looking for people who:

• Are fluent in English and French
• Have strong negotiation skills
• Are passionate about creating a great customer experience
• Show clear communication skills with the ability to effectively guide a phone conversation
• Seek to understand multiple perspectives in a situation
• Have healthy interpersonal and problem-solving skills
• Have strong organizational and prioritization skills
• Embrace a dynamic and motivating environment
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment of equality and inclusion
• Another European Language is an advantage