We are looking for a customer-focused team member to join our Team in USA (California, Florida, New York, Massachussets, Michigan, Maine, Texas)

As a member of our Support Team, you will have a direct impact on customer experience and our overall product. This is a full-time and work-from-home position.
Days are either : Tuesday to Saturday or Sunday through Thursday

Your day-to-day will include:

• Identify members’ needs

• Help our members become experts at using our platform

• Answer emails of members from around the world to find solutions to their issues (difficulties on a page, cancellations, refunds, etc.)

• Help our members find an exchange (and enjoy the best vacation of their life!)

• Create your own project, (or participate in the creation) with the aim of continuing the innovation of HomeExchange.com

Required Qualifications:

• Excellent communication skills, verbal and written

• Skills in Microsoft Office

• Strong organizational and interpersonal skills

• Must be able to deal effectively with confrontational situations

• Detail oriented

• Understand and follow work rules and procedures

• Accept constructive feedback

• Team player

  Preferred experience

• You like teamwork and international environments

• You love helping people and making them happy

• You are an expert at listening and communicating

• You are adaptable and enjoy working in a fast-paced environment

• You are accurate, organized and reliable

• You have the ability to take initiatives

• You are an avid learner and like sharing your knowledge

• Prior experience in customer service

• Knowledge of a second language (French or Spanish ) is highly desirable

• Experience with support/CRM tools, such as Zendesk

Benefits:

• 20 days Paid time off

• 401(k)+401(k) match

• Health insurance

• Dental insurance

• Vision insurance

• Paid parental leave

• Domestic and international seminars

• Free membership to our program

Our Commitment to Inclusion

HomeExchange and its team stand firmly against all forms of discrimination. We are committed to promoting Diversity and Inclusion by fostering a respectful and welcoming work environment where everyone can find their place, express their talents, and build their professional career. Every application will be carefully reviewed — don’t hesitate, apply now!