Role Mission

The mission of the Watches & Fine Jewellery Expert is to embody and elevate the spirit of the Watches & Fine Jewellery Métier within the Maison. As a specialist grounded in deep technical understanding and a profound appreciation for craftsmanship, bringing our timepieces and Fine Jewellery to life, translating complexity into clarity, and precision into poetry.

Guiding clients through the world of Watches and Fine Jewellery with warmth, humility and refinement, offering expertise that informs, reassures and inspires. Shaping how the Métier is understood and experienced within the UK: nurturing client curiosity, strengthening team capability, and cultivating an environment where knowledge is shared generously.

Through storytelling, education and quiet mastery, you will contribute to the creation of a world‑class Métier presence at Maison 166. Being a custodian of craft able to foster long‑term client relationships, elevating colleagues, and ensuring that every encounter with our pieces reflects the artistry and heritage of Hermès.

Key responsibilities

Client Engagement & Expertise

• Acting a s the primary in-store expert for Watches & Fine Jewellery, offering detailed explanations on complications, mechanisms, and technical craftsmanship.
• Conveying the artistry of timepieces and Fine jewellery through compelling storytelling rooted in heritage, technique, and client lifestyle .
• Supporting clients in developing a confidence and deeper understanding of the pieces, guiding them through selection with integrity and without sales-driven pressure.
• Partnering with Client Relationship Specialists on appointments, personalised follow-ups and long-term client relationship development.

Education & Knowledge Sharing

• Serving as a mentor to colleagues, elevating knowledge across the Maison through structured training and day-to-day guidance.
• Delivering clear, relevant training on Watches & Fine Jewellery product assortment, novelties and selling ceremony.
• Translating technical information into accessible and inspiring narratives for teams and clients.
• Staying current with market developments, collector trends, and innovations within both watches and Fine jewellery.

Collaboration & Business Support

• Providing feedback to Retail Merchandising and leadership teams on client interests, product performance and buying opportunities.
• Influencing assortment decisions by sharing meaningful client insights and expertise.
• Supporting in-store activations for the Watches & Fine Jewellery Métier, ensuring elevated and informed client experiences.
• Working closely with the wider Maison team to support appointments outside the Watches & Fine Jewellery Métier when required.

Operational & Technical Support

• Acting as the go-to reference for detailed specifications, objections handling, and any technical queries.
• Assisting Sales and Service Support teams in assessing client needs, sourcing alternatives and navigating technical solutions.
• Structuring training plans aligned with buying strategy, visual priorities and current assortment.
• Communicating updates on tools and resources to the wider team, ensuring proper understanding and adoption.

About You

Required Experience & Expertise

• Proven specialist experience in Watches and Fine Jewellery within a luxury retail environment.
• In-depth technical knowledge of watch complications, movements, materials and craftsmanship.
• Strong understanding of gemology, precious stones, and Fine jewellery construction.
• Experience advising luxury clientele through a human ‑ centric, relationship-led approach.
• Demonstrated ability to translate complex technical concepts into accessible, inspiring stories.
• Experience mentoring or training retail teams in Watches & Fine Jewellery

Who you are

• Passionate about Watches & Fine Jewellery & sharing your knowledge, expertise & experiences
• Warm, polished, refined and genuinely client ‑ focused keen to make true human connections, you embody grace and authenticity in all interactions
• Discreet and trustworthy, with the integrity to prioritise long-term relationships over transactional selling.
• A natural educator with curiosity, patience, and a genuine passion for sharing knowledge.
• Cultured, articulate and able to bring products to life through narrative, history and craftsmanship.
• Calm and composed, able to support clients through significant purchases with confidence and reassurance.
• Team ‑ spirited, collaborative and generous with your expertise.

Nice to have

• GIA or FHH certifications
• Active involvement in watch collector communities or industry networks.
• Familiarity with Watches & Fine Jewellery heritage and contemporary innovations

#LI-VB3A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.