The Opportunity

The Hermès Chatswood Chase Boutique will focus on providing extraordinary service to all clients. This is a fantastic opportunity to join a new store and be part of the store opening process. As a Stock Administrator, you will be working with a dedicated team within the Hermès Maison and work collaboratively to support the overall client experience in a fast-paced, luxury environment.

The Stock Administrator is responsible for ensuring optimal management of stock, enabling the sales team to offer the best service to clients. They will support the sales team and be responsible for product flow and stock accuracy in MSA and CEGID. They will maintain the Back of House, ensuring it is well-organised and in strict compliance with the Group procedures.

Key Responsibilities:

• Maintain an accurate and organised store inventory
• Pack and unpack merchandise
• Manage all incoming and outgoing stock transfers and stock validation
• Assist in organisation and participate in store cycle counts, bi-annual inventories and reconciliation with support and direction from Store Director and/or Store Operations Manager.
• Assist in processing all incoming and outgoing shipments within business day they are generated
• Ensure all items have the correct price tags
• Assist in processing, recording, maintaining and following-up on all reservations and after-sales service

Stock Management

• Ensure that stock areas are kept safe, clean and tidy at all times
• Ensure all goods are security tagged, ticketed, handled and stored with accuracy and care
• Management of the reception of merchandise, validation in the system, labelling of products and its corresponding placement
• Follow-up with ambassadors of each métier of the stage and reception of the corresponding products
• Labelling and control of product returns, after confirmation with CEGID alerts
• Assist with the validation of local and international shipments
• Liaise with warehouse for incoming deliveries and shipments
• Uphold accurate knowledge and whereabouts of Boutique stock
• Ensure stock is stored appropriately, securely and easily accessible by staff
• Effective organisation of store stock, ensuring the optimal location of the product
• Support the sales team by providing information on stock searches (including WWS), repairs and transfers.
• Daily follow up on negative stock, correcting where possible.

Shopfloor

• Provide assistance on the sales floor when necessary (bringing products to sales team, putting stock back to its respective area, packaging, answering phone requests from other Boutiques, checking stock for clients)
• Assist sales team when replenishing stock on shop floor

Administrative and Reporting Tasks
• Internal control: monitoring of CEGID alerts (manual movements, negative stocks, discounts, etc.)
• Administration of all exports, following the procedure established by the Group and informing the corresponding sales associate of the moment in which the sale can be registered
• Report irregularities, damaged stock, discrepancies or variances after conducting a mini stock count to management relating to stock condition, stock quantity, stock arrangement.

Preferred Skills

• Effective written and verbal communication skills
• Ability to effectively analyze information
• Ability to problem-solve
• Ability to multi-task with accuracy
• Attention to detail
• Ability to follow both written and verbal policies and directives
• Working understanding of loss prevention and inventory control
• Experienced with technology to fully utilise internal systems as well as external shipping software programs

About You

To be successful in this role you will demonstrate:

• Availability to work within a 7-day roster including weekends.
• A strong background in customer service and/or sales. Experience in a luxury environment is advantageous.
• A team player attitude and the ability to embody the values of the Hermès Maison.
• Excellent relationship development skills with impeccable interpersonal and communication skills.
• Display a high standard of presentation and grooming.
• A passion for our creations and the craft and identity of our Maison with a comprehensive product knowledge in Hermès Métiers.
• A positive, proactive, efficient and client focused attitude.
• A strong sense of time management with the ability to multi-task, organise and prioritise.
• The ability to achieve personal targets and quickly adapt to an ever-evolving, rapid moving retail environment whilst maintaining professionalism.
• The ability to work independently while balancing collaboration with a team.
• Positive, proactive, efficient and client focused.
Comprehensive and in depth product knowledge in Hermès metiers.
• Excellent written and verbal communication skills.
• Able to motivate, guide and coach sales team to achieve personal targets through effective leadership skills.
• Able to work accurately in a fast paced work environment and adapt quickly to change.
• Business sense and analytical skills (developing); results driven.
• Organisation, time management and prioritisation skills.
• Computer literate.
• Proficiency in English

Application

• In your cover letter, please answer the following questions:
• What is your motivation to apply for Hermès?
• What do you know about Hermès?
• If you were an Hermès piece, what would you be and why?

Eligibility

To be an eligible candidate for this position, we kindly ask that you have full working rights within Australia.

Our Commitment

Family is at the heart of Hermès. At Hermès Australia, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès Australia we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.

At Hermès, we are proud to be an equal opportunity workplace. It is the policy of Hermès that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, colour, religion, sex, age, nationality, disability, or any other basis prohibited by applicable law.”Créateur, artisan et marchand d’objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d’entreprendre continu et une exigence constante, Hermès cultive la liberté et l’autonomie de chacun grâce à un management responsable. L’entreprise perpétue la transmission de savoir-faire d’exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d’exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde.”