About John Lobb

For more than 150 years, John Lobb has prided itself in upholding the highest standards and levels of craftsmanship and design in the creation of hand-made shoes and boots for men.

A company of the Hermes group since 1976, the bespoke footwear is still hand-crafted in our workshop in Paris while the ready to wear collections are manufactured in our Northampton factory.

John Lobb owns a distribution network that includes twenty stores established in eight countries and works with a highly selective network of partners and authorized retailers around the world.

Context

Our Beverly Hills boutique is looking for a Sales Associate. The store is established selling ready-to-wear and made-to order shoes and accessories.

General Mission

This is a sales role dealing with John Lobb’s discerning and demanding international clientele. The position entails involvement in all aspects of daily boutique life, including dealing with stock and deliveries, after-care services, customer communication and administrative tasks.

The successful candidate will be expected to be able to maximize sales whilst patiently delivering the highest level of customer service and building relationships, ensuring customer retention.

Main Accountabilities:

Under the direct responsibility of the Store Manager:

• Act as a member of the sales team offering excellent customer service, developing and maximizing sales opportunities whilst ensuring customer retention.
• Develop an in-depth knowledge of all John Lobb’s products: their features and benefits.
• Ensure that in store displays are constantly reviewed, kept fresh, relevant and attractive at all times.
• Deal with customer queries and correspondence.
• Ensure and participate in excellent aftersales and sales support activities.

• Maintain a constant knowledge of the stock that is available in the store and elsewhere.
• Ensure that stock is properly stored and handled and bring stock issues to the attention of the Store Manager.
• Participate in the stock ordering, receiving and maintenance processes.

• Contribute to the compilation, maintenance and utilization of an accurate customer database in support of CRM initiatives.
• Take part of security activities within the company’s guidelines and ensure, as far as practicable, that stock or other property is not put at unnecessary risk.
• Liaise with the wider John Lobb team as necessary in support of the store’s requirements.
• Undertake projects and responsibilities at the direction of the Manager.
  
  Supervisory Responsibility:
• NO
  
  Budget Responsibility:
• NO
  
  Decision Making Responsibility:
• NO
  
  About You:
• Minimum of 3 years’ experience in high-end or luxury international retail; background in footwear or men’s apparel is a plus
• Exceptional communication skills in both written and spoken English
• Fluency in an additional language is highly advantageous
• Familiarity with retail administration; basic knowledge of CRM systems, databases, and e-commerce preferred
• Demonstrates a refined approach to sales and customer relationship management
• Collaborative team player with a positive attitude
• Dynamic, flexible, and adaptable in fast-paced environments
• Proactive mindset with a strong focus on performance and results
• Solid problem-solving capabilities
• Proven ability to build strong relationships and communicate with professionalism
• Calm under pressure and able to manage multiple tasks simultaneously
• Self-motivated and capable of working independently while contributing to team efforts
• Strong organizational and time-management skills
• Open availability to meet business needs, including weekends and holidays
• Physically able to lift up to 25 lbs. without assistance
  
  The hourly range for this position is $26.52 - $29.30. Actual rates are determined based on the job, location, and individual experience.
  
  We are looking for a candidate who has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
  
  Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:
• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision,
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• Various voluntary benefits such as flexible spending accounts, voluntary life insurance
• Product discount and EAP resources
• Access to Family Building Support and more!