Principal Activities:

• Greet customers warmly on the store floor
• Listen attentively to customers’ requirements, provide a quality service and offer advice to help them make their choices
• Inspire customers to dream by introducing them to our products
• Sell our products with enthusiasm and deliver the highest quality after-sales service in order to retain customers
• Demonstrate excellent product knowledge and offer additional items in line with the customer’s needs

General Duties:

• Keep the counter space clean and tidy, contribute to essential sales tasks and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labelling
• Put in place point-of-sale promotional materials in line with the guidelines supplied by the operational marketing department
• Share best practice tips, skills and expertise with other ambassadors, Hermès Beauty Experts and the Head Office team

Education and/or work experience :

• At least two years’ experience in luxury beauty and fragrance

Expertise :

• You must demonstrate a keen interest in cosmetics products and have a good knowledge of at least one area in the sector (fragrance, skincare, makeup)
• Fluent in English, with additional languages advantageous

Personal and environmental presentation:

• Pay close attention to hygiene standards on Counter at all times
• Ensure a consistently high standard of personal grooming and presentation
• An enthusiastic and welcoming approach along with engaging interpersonal skills
• Ability to evoke imagery for customers through stories and anecdotes
• With a strong sense of service, you are particularly sensitive to the needs of people around you and have a warm, empathetic approach
• Enjoy a challenge and thrive in a sales environment
• Possess a strong team spirit and share your experiences and expertise with enthusiasm
• Are passionate about art and fashion
• Have a good awareness of colour