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Greeter Amsterdam (Student job)
Join Hermès, a prestigious French luxury brand, as a Greeter in Amsterdam. As the first point of contact for customers, you will set the tone for their experience in the store. Your responsibilities will include greeting and welcoming clients, managing traffic inside and outside the store, and providing unparalleled hospitality. The ideal candidate will have experience in a customer-facing retail environment, strong interpersonal skills, and fluency in Dutch and English.
Suggested summary by Welcome to the Jungle
Fixed-term / Temporary
Amsterdam
Salary: Not specified
Key missions
Gérer le trafic à l'intérieur et à l'extérieur du magasin, en accueillant tous les clients et en déterminant leurs besoins.
Utiliser les outils en magasin pour répondre aux clients et informer de manière transparente et proactive.
Maintenir la zone d'accueil dans un état propre et soigné, en créant un environnement accueillant.
Questions and answers about the job
The position
Job description
What will your mission be?The Greeter is the customer's first point of contact in the store and sets the tone for the customer's experience during their journey with us.As a Greeter, your role is fundamental to start building a strong relationship with the customer by making sure each client is acknowledged properly and feel comfortable when entering our stores.What will your daily life look like?
- Be the client's first impression of Hermès image & convey warmth, courtesy, elegance and simplicity at all times
- Greet and welcome clients as they enter and leave the store
- Manage traffic inside & outside the store
- Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate
- Know at any time what team members are available
- Use the proper instore tools to respond to clients
- Inform clients transparently and proactively (about traffic, animations in store, Le Monde d'Hermès, etc.)
- Provide unparalleled hospitality by creating a welcoming environment from the front door to the sales floor
- Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner
- Maintain the welcoming area in clean and tidy condition
- Experience in a customer-facing retail environment preferably dealing with a diverse and demanding clientele
- Strong interpersonal skills, natural sense of curiosity
- Exquisite sense of hospitality
- Open, friendly, communicative nature
- Talent for organization and improvisation
- Capacity to maintain an overview and to keep calm in hectic situations
- Diplomacy and a solution-oriented approach
- A real sense of empathy for different types of customers and situations
- Motivation, strong work ethic and flexibility
- Quick and straightforward communication with the team
- Grooming in line with Hermès standards
- Fluent Dutch and English
- You will be part of a collective adventure, joining a dynamic team with great spirit and high standards
- You will discover a growing house with a strong and family base and responsible values
- You will have the chance to build your bespoke career path
- You will have the opportunity to bring & develop your own local client network
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Greeter Amsterdam (Student job)
HermèsFixed-term / TemporaryAmsterdamLuxury, Selective Distribution25,185 employees
