Join HCLTech!

HCLTech is a global tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.

HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac.

We are seeking for an Incident Management Specialist to fill multiple position to join our team at a client’s facility in Paris.

Important details

• 3 days/ week- Work from office (Client Location)

• Language: French (C1) + English

Responsibilities

• Management of major production incidents until resolution

• Problem management and post-mortem analysis

• Weekly reporting on production incident tracking

• Compliance with ITIL processes for actions defined during meetings

• Accuracy of incident reports (including all actions and decisions taken with agreement from contributing and impacted entities)

• Tracking and managing all incidents within a single central repository

• Support for weekly incident reviews

• Ensuring service continuity

Expected Deliverables

• Contribution to incident management during infrastructure events occurring on certain weekends

• Improvement of tools and automation of daily tasks through development and maintenance of tools primarily written in Python

• Enhancement of service quality

• Optimization of activities to reduce management costs

• Implementation of KPIs to provide reports on workload and service quality

• Project management related to incident activity or continuous improvement

• Change management

Mandatory skills

• ITIL & Process Governance – Applies ITIL frameworks to manage change requests, approvals, and compliance.

• Microsoft Power BI

• Technical Communication – Translates technical impacts of changes for both IT teams and business stakeholders.

• Infrastructure Awareness – Understands systems architecture, dependencies, and risk areas during change planning.

• Incident & Problem Integration – Coordinates with incident/problem management to ensure smooth transitions and minimal disruptions.

Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.

Apply now and submit your CV in English!

Why become an HCLTechie?

At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You’ll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.

We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:

• Comprehensive benefits package.

• Global career opportunities and mobility.

• Flexible work environment supporting work-life balance.

• Exciting projects and upskilling opportunities to shape your role.

• Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like-

minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.

Years of experience: 8+years