The Junior Operations Associate role will suit an individual with a great customer relations who wants to gain valuable experience and exposure at a well-established company in Porto. This could be your opportunity to join a high growth company and compete with your skills, experience and exposure to build yourself and build the company simultaneously.

Responsibilities:

• Build relationships with guests based on trust and respect.
• Support and assist the reception and housekeeping team with day to day operations.
• Have a holistic approach while being able to solve problems tactfully in order to ensure client and guest satisfaction while on the other hand to wisely use costs for resources.
• Manage Reservations ang Guest Communication (Front Office & Back Office)

Requirements:

• Fluent in Portuguese and English - French and Spanish would be a plus.
• Located in Porto.
• Experience in reception, tourism, hospitality.
• Willingness to work at weekends.
• Available to work any schedule.
• An individual who’s able to work under pressure being calm and composed.
• Fast problem solver; being able to seek solutions instantly for any given problem.
• Experience in delivering host-focused solutions based on their need and satisfaction.
• Team player; able to work in an environment with cross-cultural colleagues.
• Multi-tasker, organized and able to manage time efficiently and juggle lots of competing priorities.
• Detail oriented individual with a strong focus on quality and an eye for detail.
• Willingness to learn and develop self.
• Capable of building a rapport with just about anyone and have excellent relationship-building skills.
• Able to work with the highest ethical and professional quality standards.

Benefits:

• Great working environment within a fast-growing, tightly knitted team.
• Challenging and diverse tasks which will let you grow day-by-day.
• Work with multicultural team members and international teams.
• Exposure to the fast-paced world of high-tech start-ups.
• A dynamic work environment with flat hierarchies and space for your own ideas.
• Monthly base salary: 820€ + meal subsidy 7,60€/day + health plan