VIE Prague - Customer Journey Specialist M/F

International Corporate Volunteer Program(24 months)
Praha
No remote work
Salary: Not specified
Starting date: September 30, 2025
Experience: > 1 year
Education: Master's Degree
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Groupe Crédit Agricole
Groupe Crédit Agricole

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Questions and answers about the job

The position

Job description

Digital Marketing Specialist mapping customer journey
Support development and management of digital tools and websites for 3 countries CZ, SK, BG

* Map customer journeys and analyze competitor strategies.
* Support development and management of current digital tools and websites for 3
countries CZ, SK, BG
* Test and validate the UX/UI of new global applications to ensure functionality and user-friendliness
* Refine customer personas and support content strategy.
* Analyze data, create reports, and improve customer experience.
* Manage tickets in JIRA and ensure data/document accuracy on digital tools.
* Collaborate across Czech and French teams to align strategies.


Preferred experience

* 2yrs working half time on similar positions related to digital marketing or investment funds/digital field
* University degree 2nd level, economic or marketing field
* Tech savvy, interest in digital apps/online world & marketing in general, interest in investments,
* Being independent and highly self-motivated is essential
* Written and spoken English at C1 level
* Ability to simplify complex concepts
* Attention to detail
* Creativity
* Ability to analyze data and draw conclusions to improve tools
* Ability to learn, search for information, and use AI

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