Meet Gorgias, the customer service platform designed for ecommerce merchants, and built to provide amazing experience to shoppers at scale on Shopify, BigCommerce, and Magento. Our product empowers merchants to manage all their customer service in one place over email, live chat, voice, Facebook, Instagram, Twitter, and SMS.

Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time.

We raised $25 million in our Series B round in December 2020 and $30 million in our Series C round in 2022. We more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters.

We’re still growing fast and looking for new teammates who want to grow with us.

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

About the Team

The Strategy Team has a central role in identifying strategic opportunities and driving high-priority initiatives for the business (e.g. revenue growth, new markets, product strategy). The team works cross-functionally with leadership, product, GTM, and customer research to provide strategic support. We are looking for a top-performing Strategy Associate who thrives in a fast-paced environment, takes extreme ownership to diagnose problems, analyze solutions and drive implementation to create impact.

What You'll Do

• Data collection & analysis: conduct market and competitor research, gather insights through quantitative & qualitative methods (e.g. SQL, customer interviews, surveys), and develop analytical frameworks to support decision making

• Formulate strategic recommendations: communicate the outcomes/insights to various stakeholders to aid strategic decisions and develop action plans for recommendations

• Cross-functional project management: work with leadership and key stakeholders across functions to implement recommendations. You'll be expected to take full ownership of these projects across all phases, from early exploration to execution.

Who You Are

• 2-4 years experience in consulting, finance, or other roles requiring a blend of analytical, strategic, and cross-functional work.

• Excellent quantitative and qualitative analytical skills - strong SQL skills are a must

• Extreme ownership and a bias towards action, and are able to thrive in a fast-paced, constantly changing work environment

• Good interpersonal skills and ability to work and build relationships with a wide range of people, and execute on multiple projects simultaneously

• Tackle ambiguous, open-ended questions and quickly iterate on solutions

• Very strong verbal and written communication skills

Nice to haves:

• Previous work experience in high-growth or early-stage startups, or experience at MBB consulting firms

• Knowledge of the e-commerce industry and/or B2B SaaS

Perks & Benefits

🏖️ 4-week vacation (We follow each Country's respective PTO Laws)

🤕 Paid sick leave

🧸 Paid parental leave (16 weeks)

💻 Latest MacBook Pro

🍽️ Daily lunch stipend ($15/ per workday)

🏥 Health insurance with up to 100% of premiums paid for employees - Blue Shield & Kaiser explore our plans

👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.

💆🏻‍♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)

📚 Get up to $2000 of learning material (includes books, courses, training sessions that are easily identified and linked with your job scope)

🥰 Every quarter, we organize a company-wide summit to discuss where we’re going and strengthen the social bonds (once the health situation allows it, we’ll transform these summits into offsite!)

This role will need to accommodate a hybrid schedule in our New York City Hub twice a week

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation and good & clean data are core beliefs shared by all

🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun! 

More cool things to know about Gorgias... 😁

• Raised our Series C for $30M in 2022: TechCrunch Article ⬅️

• We went from 0 to 10,000+ merchants using our platform since 2016

• We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgiasis committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com

Compensation Range: $106K - $117K