We are looking for our next Customer Support Professional to join us at our HQ in Malmö 🧡. In this fast-paced, chat-based role, you'll be the primary point of contact, providing warm, personalized support and solving everything from quick platform questions to complex technical issues.

The GetAccept experience 🚀

G2 is ranking us as the market-leading Digital Sales Room platform and we are reshaping the future of B2B business as we are empowering revenue teams to increase win rates by engaging and understanding buyers, from opportunity to signed deal.

We believe that people matter and know that without the passion, innovation and dedication our employees put into their work every day we wouldn't be where we are today. Growing from 30 to 180 employees in only a few years wouldn’t have been possible without extraordinary people, who believe in our vision and our product.

Our platform is currently helping 4 000 companies, 50 000 users and 10 000 teams around the world closing more deals but this is only the beginning - our vision is to become the number one Digital Sales Platform globally 🌍

Being a Customer Support Professional 😍

As a Customer Support Professional, you will serve as the primary point of contact for our valued customers whenever they might have a question in need of a quick answer!

You will be empathizing with their needs from a user-centric perspective where your responsibilities will be everything from helping them navigate correctly in the platform, to answering questions related to licenses or going to the bottom and trying to solve a technical issue.

Our support system is primarily chat-based, which means that you mainly will communicate with our customers in a fast-paced and written form that is warm, personal, and friendly while maintaining a business professional tone. 

So if you're someone who thrives in a dynamic and fast-paced environment as well as finds genuine fulfillment in delivering top-notch customer support infused with warmth, precision, and professionalism - then this role is tailor-made for you! 🚀

Your team! 🥇

We believe in Team Wins! As Customer Support Professional you will work closely with our global support team, technical support team, as well as teams of engineers, designers and sales professionals. Together we strive towards excellence in terms of user experience and maximizing product use!

Our mission is to become the world's best support, where we respond to our customers fast, find a solution quickly and always make them feel happy about the conversation. This opportunity allows you to contribute to a collaborative team while making a positive impact on our users' experience.

Is it you we are looking for?⭐️

If you have read this far with a smile on your face, chances are we are a match made in heaven! However, to love and thrive in this position, you would need to:

• Have previous experience in a tech-oriented support role, preferably within SaaS.
• You have a passion for technology and experience working in a CRM system - preferably Salesforce or HubSpot.
• Be able to communicate fluently in Swedish and English both written and verbally.
• Be comfortable and stay cool under pressure and against time constraints and a systematic and analytical approach to problem-solving.
• Loves helping people and has a customer-friendly way of communicating.
• You are team-oriented, collaborative and - like us - believe in team wins!

As a colleague, we believe that you are humble, curious and adaptable to change. Being a rapidly expanding SaaS-company means that we are fast-paced, always striving forward and eager to develop. Most importantly, we believe in succeeding together as a team!

We use ongoing selection for this recruitment, so kindly send in your application today!🚀