Werkstudent Kundenservice (m/f/d)
FREENOW (formerly Kapten)

FREENOW (formerly Kapten)

Werkstudent Kundenservice (m/f/d)

  • Permanent contract 
  • Berlin

The company

FREENOW (formerly Kapten)

FREENOW (formerly Kapten)

  • Mobile Apps, Mobility
  • From 250 to 2000 employees

The job

Werkstudent Kundenservice (m/f/d)

  • Permanent contract 
  • Berlin

Who are they?

The French app Kapten joined FREENOW in September 2020.

FREENOW is a multimodal mobility platform offering private hire vehicle (PHV), cab and micro-mobility services (bikes, scooters). It is available in more than 100 cities in Europe (London, Paris, Berlin, Lisbon, Barcelona, Milan, Vienna, Dublin…).

Every day, it connects 50 million passengers with 930,000 partner drivers.

The application offers a tailor-made, reliable and safe mobility experience to its users for their business and personal travels thanks to its various features and services available (choice of vehicle range, loyalty program, choice of favorite driver…).

In France, FREENOW offers a PHV, scooter and electric scooter service in Paris, Lyon and Nice. The application has 3 million users, 30,000 partner drivers and 3,500 corporate clients.

FREENOW (formerly Kapten)
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Job description

Werkstudent Kundenservice (m/f/d)

Als Werkstudent Kundenservice wirst du als Teil eines hoch motivierten Teams zum lokalen Ansprechpartner (m/w) für unsere erfolgreiche FREE NOW-Flotte in Berlin und trägst so maßgeblich zur Zufriedenheit und Qualität der FREE NOW-Flotte bei. Deine Arbeit leistet einen direkten Beitrag zum Erfolg und Wachstum von FREE NOW.

Dein Aufgabenbereich:

  • Kundenbetreuung für unsere Fahrer
  • Vertrieb der FREE NOW App an neue Fahrer und Unternehmer
  • Qualitätssicherung und Monitoring auf Fahrerseite
  • Durchführung von App-Schulungen
  • Office Management
  • Vertrieb von FREE NOW Außenwerbung
  • Account Management und Networking in der lokalen Mobilitäts-Branche

Das bringst du mit:

  • Freude am direkten Kundenkontakt
  • Ausgeprägtes Dienstleistungsverständnis
  • Selbstständige, gewissenhafte und strukturierte Arbeitsweise
  • Gute Kommunikationsfähigkeit sowie soziale Kompetenz runden dein Profil ab
  • Gute Deutsch- und Englischkenntnisse in Wort und Schrift
  • Gute Office Kenntnisse

Diversity and inclusion:

At FREE NOW, we commit to being an equal opportunity employer. We consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We celebrate diversity and have a clear vision: to be the place where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are following our purpose of making mobility available for everyone.

Move like you

At FREE NOW we have colleagues from over 70 nations! We value open communication and welcome everyone as they are. We are all one team and follow the same goals – that’s why we share our insights and results to get on track together every month.

Your wellness and work-life balance matters to us. We offer trust-based and flexible working hours as well as the option to work from home. In the office, you can enjoy our free drinks and daily fresh fruit. Do you like to be active? Take part in our subsidised gym membership. Bigger plans? Take a sabbatical leave and get out there!

Let’s grow together! We believe in a transparent career growth plan, quarterly development sessions with your team lead as well as regular 1:1s to help you thrive! For your own ideas, you’re welcome to set up initiatives and projects.

Need a lift? We offer Udemy e-learning platform, subsidised language classes, internal peer-to-peer trainings and more to support your learning & development opportunities.

More Benefits?👏 Monthly mobility budget for FREE NOW rides, quarterly team events, company-wide onboarding days at our HQ in Hamburg, relocation assistance for internationals, birthday-off, kudos and many more!


FREE NOW is the Mobility Super App with the largest vehicle choice for consumers across Europe. More than 54 million users in 16 markets and in over 170 cities today are already moving freely from A to B by accessing the largest selection of mobility options available in one app.

Through the unique integration of mobility brands and payment services, they can book their nearest taxi, private hire vehicle, car sharing or micro-mobility option such as eScooters, eMopeds, and eBikes within the app. FREE NOW aggregates numerous mobility brands with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street.

The German based company is backed by the BMW Group and Mercedes-Benz Mobility. In total, around 1,850 employees in more than 27 offices work for the services of FREE NOW, which is led by CEO Marc Berg.

FREENOW (formerly Kapten)

FREENOW (formerly Kapten)

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