Customer Success is key at Forest Admin as it drives a significant share of our future growth. This is done primarily by working closely with our customers to ensure they capture the most value from our platform.

As an early member of the newly created Customer Experience team, you’ll be instrumental in helping define our team strategies and processes and in your Customer Success role you will:

• Manage the revenue of an account portfolio and be responsible for upselling while preventing churn or contraction
• Monitor client health metrics to maintain a high NPS
• Identify new promising client use cases that can generate new business opportunities
• Oversee the onboarding of new high potential accounts and ensure their successful implementation
• Provide product feedback to the team on client feature requests
• Coordinate technical support on operational and functional issues
• Implement a low-touch customer strategy at scale

Preferred Experience

• 2+ years experience in a similar position ideally in a B2B SaaS environment
• Coding experience (previous experience, side project or training/ coding bootcamp)
• Ability to quickly understand a company’s processes
• Born problem solver
• Strong prioritization and multitasking skills
• Fluent in both French and English, with excellent verbal and written skills
• Excellent client contact skills, ability to remain calm and composed when dealing with tough customer situations

Why you should apply

• Opportunity to take part in the creation of a new class of SaaS products
• Exciting time to join a fast paced startup
• Competitive salary
• Equity
• Strong company values and team ethos
• Cool roof-top offices located in the center of Paris (75009)
• Great team events

• Preliminary call
• Fit interview with our Customer Success team
• Case study
• Feedback and challenge meeting with our CEO