🎯 The Role

We're looking for a Customer Success Manager to join our Customer Success Team and help us guide and grow relationships with our customers across Southeast Asia. Based in Singapore and working remotely, you will play a key role in ensuring the success and satisfaction of our users throughout their journey with Filigran. You will collaborate closely with support, engineering, and product teams to align technical delivery with business goals, while acting as a trusted advisor to our customers.

💼 Your Responsibilities

• Own and manage the full customer lifecycle: onboarding, adoption, training, and renewal

• Build strong, proactive relationships with customers across Southeast Asia

• Identify and support opportunities for upsell and cross-sell in partnership with Sales

• Coordinate with internal teams to resolve customer issues quickly and effectively

• Collaborate with Customer Support Engineers to ensure seamless communication and delivery

• Collect and share customer feedback to improve product and service quality

• Track success metrics and use data to inform customer strategy and engagement

🤝 Who You’ll Work With

• You will report to the Head of Customer Success

• Work closely with Customer Support Engineers (CSEs), Sales, Product, and Engineering

• Partner with regional teams to serve a diverse Southeast Asian customer base

• Collaborate cross-functionally to ensure high customer satisfaction and retention

🧬 Profile We’re Looking For

• 3+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech

• Based in Singapore with experience supporting regional customers in Southeast Asia

• Strong technical aptitude and ability to work with tools like OpenCTI or OpenBAS (training available)

• Excellent communication skills and comfort working in English-first environments

• Comfortable in a remote, async-first culture

• Experience with CRM/CSM tools, customer journey tracking, and success metrics

• Familiarity with the cybersecurity sector, especially threat intelligence, is a plus

• Bonus: Fluency in an additional language (Mandarin, Japanese, etc.)

🚀 Why Join Filigran?

• 🫶 Calm, focused culture with high autonomy

• 👥 Kind and collaborative team

• 🌐 True remote-first flexibility (EU + APAC timezones)

• ⚖️ Mission-driven product in a meaningful sector (cybersecurity, open source)

• 💼 Real opportunities to grow and shape your role

💰 Compensation & Benefits

• Competitive salary

• Remote-first with flexible hours

• Premium health coverage (Alan or equivalent)

• Choice of laptop and work setup

• Paid time off and mental health support

📕 Our Hiring Process

Simple, fast, and respectful:

1. TAM Call (30min)

2. HM Interview & Technical fit (1 hour)

3. Offer & Onboarding