As a Customer Success Assistant, you will support our clients in making the most out of Favikon. You’ll be at the heart of our customer experience, ensuring users understand our product, find value in it, and remain engaged.

Your Missions

• Support onboarding of new customers and ensure smooth adoption of the platform.

• Assist in responding to customer queries and provide clear guidance.

• Monitor customer usage to identify opportunities for engagement or upselling.

• Collect feedback and share insights with the product and marketing teams.

• Help create customer resources: guides, FAQs, tutorials.

• Contribute to building long-term relationships with our clients.

What We’re Looking For

• Strong communication skills (written and spoken).

• Interest in social media, influencers, and the creator economy.

• Organized and proactive, with a customer-first mindset.

• Fluent in English (Spanish and French is a plus).

• Previous experience in customer service, account management, or marketing is a bonus.

What You’ll Gain

• Hands-on experience in customer success in a SaaS startup.

• Direct exposure to the fast-growing creator economy market.

• Opportunity to work closely with the founding team.

• Autonomy and real impact from day one.

Compensation: Up to 1500/Month + bonuses depending on experience

1. Introductory Call – Quick discussion with our team to learn more about you and your motivation.

2. Business Case (b-CASE) – A short practical exercise to evaluate your approach to customer success situations.

3. Final Interview – In-depth conversation with the team to confirm skills, fit, and expectations.