User Research Analyst

  • Permanent contract 
  • Starting date:  
  • Lagos
  • Occasional remote authorized
  • 2 years of college
  • > 1 year

The company



  • Banking, Big Data, FinTech / InsurTech

The job

User Research Analyst

  • Permanent contract 
  • Starting date:  
  • Lagos
  • Occasional remote authorized
  • 2 years of college
  • > 1 year

This position was filled!


FairMoney is building the leading mobile bank for emerging markets.

They started with a digital microcredit application on Android, and are rolling out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

So far they disbursed over 3,000,000 micro-loans and give more than 7,000 loans daily. They are backed by top notch US/EU investors and have raised over USD 15m Venture Capital to support a stellar growth. They are a team of +100 between Paris, Lagos, Bangalore in Engineering (Android, Data, Backend), Product, Marketing, Risk & Data Science and Operations - and they won’t rest before the FairMoney app is in the hand of millions!

Their values

Start with the client 📊
We are passionate, optimize for our users, care for our impact

Own, don’t rent 💥
We strive for ownership and don’t rest until what we own is accomplished

Scientist mindset 👩‍🔬
We solve large challenges, break them into small pieces, make well reasoned conclusions

Churn 9-5 🎯
Work should is something we love and embrace * that we measure in tasks achieved, not hours completed

Fly High - Fly Low 🙌
We fly high to make big and bold plans - strategize
We fly low and put our hands in the dirt to ensure the detailed high quality output of us and those that we manage

70/30 ⚡
We value execution speed and making decisions with 70% of the available data and a 30% margin of error over 100% accuracy and being blocked by over-analysis

Direct Feedback 🤝
We don’t carry frustration with us but give direct feedback to our colleagues regularly to make sure we all improve and get better

Radical Focus 🔎
Our mantra is to start with the question, “What should not be done this week to increase the focus on the things that really matter

Job description

You will be working as our User Research Analyst in our Product/ Operations team. You will be based in Lagos and working with our Nkem (User Researcher) and the Projects Manager, Kelechi, as well as our other teams based in Paris & India.

Your mission is to conduct research and investigate any issues that our clients may be having with our product. The research you conduct will guide the creation of products on the app.

We are waiting for you to work on :

  • Conducting the research that every stakeholder needs and providing insights on answers gotten from each research;
  • Testing new products and investigating product changes in the fintech space;
  • Creating strong relationships with all internal stakeholders and propose solution to their problems.

Preferred experience

  • You hold a HND/ BSc in any relevant field
  • You should have 1 - 3 years collective working experience; with at least 6 months in Research/ Customer Service
  • You must have strong communication skills
  • You should have working knowledge/ experience in data analysis / market research
  • You should have excellent IT skills

Recruitment process

  • Virtual interview of ~20 minutes with Nkem - User Research Manager;
  • Virtual interview with Kelechi - our Projects Manager;
  • Last call with Titi, our HR & TA Manager.

Meet the FairMoney team

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