Partner agency | German-speaking telephone advisor

Job summary
Salary: Not specified
Starting date: July 31, 2024
Experience: > 6 months
Skills & expertise
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The position

Job description

We are looking for a motivated German-speaking phone advisor to join our partner to take care of the German travelers calls about Sri Lanka, Portugal, Thailand, Costa Rica and Japan. You will manage travelers’ requests via the Evaneos platform. This role is essential for developing the treatment capacity of our agencies in the concerned regions, so you will have a key role. Joining the Evaneos network means committing to continuously developing responsible tourism, and building a unique, more ethical, responsible trip, that aligns with Evaneos values and expectations for outstanding quality.

Your missions as a phone advisor :

Reporting to the operations director Adrien, you will be responsible for the German market qualification calls. Your main missions will be:

1)     Making telephone calls to German customers

  • Getting in touch with travelers through the Evaneos platform

  • Prequalification of travel plans for our German-speaking prospects (by phone and email)

  • Understanding travelers’ expectations and specific needs

  • Providing travelers with guidance regarding destinations, cultures, traditions, and activities

2)     Daily call management (incoming and outgoing)

  • Ensure “prospecting” (outgoing calls) and the telephone “switchboard” (incoming calls)

3)     Daily management of the mailbox dedicated to German customers

  • Preparing acknowledgments of receipt

  • Scheduling appointments

  • Answering customers questions

4)     Respect the specifications issued by our BtoB clients in terms of quality

  • Compliance with the call script and processes (at all stages of request processing)

Additional information

📅 Duration & contract type: freelance contract

📌 Precise location: full remote position

🤝 Availability (Starting dates): As soon as possible

💲 Salary: started from 12€ per hour

⏰ Working time per day and week: flexible

Preferred experience

Core skills :

  • You are native in German and proficient in English

  • You are comfortable with the telephone: phoning customers doesn’t scare you

  • You are autonomous: you will carry out missions independently, under the hierarchy of the operations director

  • You are versatile: carrying out many different tasks

  • Communicating with empathy and active listening hold no secrets for you

  • Being punctual for appointments with clients is natural for you

  • You are adaptable: being able to adapt to different work media, schedules, etc.

  • You master IT tools (100% digital environment)

Bonus skills :

  • You have some knowledge in the tourism industry

  • You are bilingual/ have a good level in French

Recruitment process

  1. Profile selection (CV + cover letter) by Maëlis, recruitment service manager at Evaneos

  2. Interview with Adrien, your future manager

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