Job Description

Purpose of the role

As part of the global rollout of our Travel Teleconsultation offering, the Group is building international medical networks capable of delivering teleconsultation services worldwide.

The Network Manager – Travel Teleconsultation role reports to the Head of Hub – Global & Specialized Medical Networks and focuses on building, managing and driving the performance of medical networks, while supporting operational entities in adopting and using the teleconsultation solution.

We are looking for: 2 Network Managers based in the EMEA region, 1 Network Manager based in the LATAM region, and 1 Network Manager based in the APAC region.

Scope & Responsibilities

 1.      Build and animation teleconsultation networks

• Identify, select and onboard medical providers capable of delivering teleconsultation services

• Structure and deploy teleconsultation networks in targeted countries

• Implement provider selection criteria and operational requirements

• Animate partner relationships and support ramp-up phases

• Ensure network consistency and operational reliability

2.      Network performance management

• Manage network performance against defined objectives

• Monitor and analyze key KPIs (quality, response times, volumes, satisfaction, compliance)

• Identify performance gaps and propose corrective actions

• Contribute to continuous service quality improvement

• Proactively escalate operational risks and alerts

3.      Operational entities support & change management

• Support operational entities in the adoption and daily use of the teleconsultation solution

• Contribute to the integration of teleconsultation into existing operational workflows

• Participate in training, communication and support initiatives

• Collect field feedback to continuously improve the solution and processes

4.      Hub projects and network versatility

• Contribute to transversal projects led by the Hub

• Work closely with other Network Managers and central teams

• Support, when required, other global or specialized networks within the Hub

Please note that this activity may require on-call duty (to be defined based on your geographical location and the implementation of the teleconsultation service).

Preferred Experience

Hard skills / experience

• Experience in medical assistance, healthcare operations, telemedicine or travel assistance

• Exposure to provider network management or partner coordination

• Strong interest in service quality, operational performance and user experience

• Comfortable working in international and multicultural environments

• Fluent professional English required

• Additional languages required depending on geographical scope (to be defined per region)

Soft skills / mindset

• Strong adaptability and ability to operate in evolving environments

• Entrepreneurial mindset, comfortable with building and scaling new services

• Ability to work autonomously while contributing to a collective framework

• Strong interpersonal skills and ease in managing external partners

• Pragmatic, results-oriented and continuous improvement mindset

• Comfortable managing multiple priorities simultaneously

Recruitment Process

1/ HR 

2/ N+1 

3/ Optional : technical test, N+2, culture fit

Additional Information

• Contract Type: Full-Time

• Location: Saint-Denis

• Education Level: Master’s Degree

• Experience: > 5 years

• 50% remote

The Europ Assistance group is committed to inclusion and non-discrimination. We take action on a daily basis in favor of the disabled, seniors, social diversity and equality between men and women. Above all, we recruit skills and personalities. Diversity within our teams is a major challenge, as it is a source of innovation and performance.

About

With over million customers around the world and 12,000 employees in 37 countries, Europ Assistance is the 2nd global player of assistance services in 3 areas: travel, mobility, and personal care. Founded in 1963, Europ Assistance, the inventor of assistance, supports customers in over 200 countries and territories thanks to our network of 750.000 approved providers.

Our mission is to bring people from distress to relief – anytime, anywhere. We provide automobile assistance, travel assistance and insurance services, as well as personal assistance services such as the protection of the elderly, the protection of digital identity, telemedicine and the Conciergerie. The company vision, shared by our 12,000 employees, is to prove every day that we are the most reliable care company in the world, and to make our people proud of who we are, what we do, and, how we do it.

Europ Assistance is part of the Generali Group, one of the world’s leading insurers. It is with the support and commitment of Generali, its shareholder, that the Europ Assistance Group has become the world leader in its sector. As long-standing partners, the two entities are jointly committed to future-oriented projects.

Our promise and tagline, “You Live, We Care” is what we stand for every day. We are a care business, delivered by people. “We care” means that we are caring, available, reliable and easy to work with. Our employees bring those values to life.

As a leader in the assistance industry, we are looking for a passionate, committed, and self-driven talent to help us shape the future of the industry.

Europ Assistance is committed to inclusion and non-discrimination. We act in favor of disability, social diversity and equality. Above all, we recruit skills and personalities, and diversity within our teams is key because it is a source of innovation and performance.

Make an impact, join Europ Assistance!