Job description

Join the Digital Transformation team to support initiatives aimed at modernizing and optimizing mobility and home assistance services. You will contribute to process analysis, customer journey design, data visualization, and stakeholder engagement across international affiliates. 

Our mission is to provide the best Customer experience along efficient and digitalized / automated flows.

Responsibilities:

• Analyze current mobility and home assistance processes and identify improvement opportunities.
• Design and map customer journeys and service flows.
• Analyse dashboards and visual reports to support decision-making.
• Facilitate workshops with internal teams and affiliates.
• Document current state and propose future state processes.
• Prepare presentations and reports for leadership and stakeholders.
• Collaborate with cross-functional teams to gather insights and feedback.

Profile

• Education: Currently pursuing a Master’s degree in Business, Engineering, Digital Transformation, Data Analytics, Marketing, or related field.
• Analytical Skills: Ability to interpret data, customer journeys, etc… and derive actionable insights.
• Process Design: Familiarity with flow mapping and journey design.
• Communication: Written and verbal communication skills; comfortable presenting and animating workshops.
• Tools: Proficiency in PowerPoint, Excel, and ideally some experience with data visualization tools.
• Collaboration: Ability to work with international teams and affiliates; culturally aware and adaptable.
• Mindset: Curious, proactive, and eager to learn in a fast-paced environment.
• Language: English

Bonus Skills (Nice to Have):

• Experience with service design or UX methodologies.
• Basic understanding of digital platforms used in mobility or home assistance.
• French and/or other European languages

Hiring Process

1/ HR

2/ N+1

Additional information

• Contract Type: Full-Time_intern
• Duration: 6 months
• Location: Saint-Denis
• Education Level: Master’s Degree
• 50% remote
• Start date: February 2026

The Europ Assistance group is committed to inclusion and non-discrimination. We take action on a daily basis in favor of the disabled, seniors, social diversity and equality between men and women. Above all, we recruit skills and personalities. Diversity within our teams is a major challenge, as it is a source of innovation and performance.

About us

With over million customers around the world and 12,000 employees in 37 countries, Europ Assistance is the 2nd global player of assistance services in 3 areas: travel, mobility, and personal care. Founded in 1963, Europ Assistance, the inventor of assistance, supports customers in over 200 countries and territories thanks to our network of 750.000 approved providers.

Our mission is to bring people from distress to relief – anytime, anywhere. We provide automobile assistance, travel assistance and insurance services, as well as personal assistance services such as the protection of the elderly, the protection of digital identity, telemedicine and the Conciergerie. The company vision, shared by our 12,000 employees, is to prove every day that we are the most reliable care company in the world, and to make our people proud of who we are, what we do, and, how we do it.

Europ Assistance is part of the Generali Group, one of the world’s leading insurers. It is with the support and commitment of Generali, its shareholder, that the Europ Assistance Group has become the world leader in its sector. As long-standing partners, the two entities are jointly committed to future-oriented projects.

Our promise and tagline, “You Live, We Care” is what we stand for every day. We are a care business, delivered by people. “We care” means that we are caring, available, reliable and easy to work with. Our employees bring those values to life.

As a leader in the assistance industry, we are looking for a passionate, committed, and self-driven talent to help us shape the future of the industry.

Europ Assistance is committed to inclusion and non-discrimination. We act in favor of disability, social diversity and equality. Above all, we recruit skills and personalities, and diversity within our teams is key because it is a source of innovation and performance.

Make an impact, join Europ Assistance!