Job Description

As a Digitalization and Automation Intern within the Operations department at Europ Assistance, you will support the Digital team in its mission to transform and optimize operational processes through digital tools and AI-driven automation. This internship offers a unique opportunity to understand how a transformation team operates in an insurance company, with a focus on the Travel business line, the group’s core activity.

You will not be expected to code yourself, as this is not an IT role, but rather a strategic and operational position within the business.

Key Responsibilities 

Project Support & Onboarding:

• Assist in the onboarding of various countries onto group solutions, including tools powered by LLM-based AI
• Deployment and adoption of above solution (e.g., follow adoption performance, define lever of optimization)

Digital & Automation Opportunity Mapping:

• Conduct market and internal research to identify new opportunities for digitalization and automation within the company.
• After identifying promising use cases, possibly test them through proof-of-concept (PoC) initiatives, using tools such as Copilot Studio for instance.

Operational Improvement Projects:

• Contribute to initiatives aimed at improving operational efficiency, such as the optimization of the operational process to deliver our service.
• Perform data analysis using Excel to support decision-making and identify areas for optimization.

Reporting Automation:

• Participate in the automation of recurring reports.

Preferred Experience

• Strong analytical mindset and methodical approach to project management and data analysis.

• Proficiency in Excel, PowerPoint
• Fluency in English is required, as the role involves regular collaboration with teams across multiple countries
• Bonus skills: Power BI, Power Automate, Copilot Studio, Experience in creating GPT agents, Familiarity with AI concept and digital.

Profile

• Student from a business school, engineering school, or enrolled in a Master’s degree (M2) in a relevant field such as digital transformation, data & AI, project management, or innovation & technology management.
• Available for a 6-month internship.
• If a master’s thesis has to be done, this internship is ideal for a student looking to write on topics such as:
• “Real-world application of digitalization, automation, and AI projects in an insurance company.”
• “Case study of an AI-powered automation project: benefits and current limitations for businesses.”

Recruitment Process

HR - N+1 / N+2

Additional Information

• Contract Type: Full-Time_intern
• Duration: 6 months
• Location: Saint-Denis
• Education Level: Master's Degree
• Possible partial remote