90%
Percentage of teams in full remote
ETS EMEA
Education, Job Training, Recruitment
Amsterdam, Berlin, Dubai, Istanbul, Madrid, Milan, Paris, Warsaw
Overview
Employees are dedicated to ETS mission: promote education and give opportunities to learners around the world.
ETS Global offers a rich and unique international work environment where sales, digital transformation, marketing, customer service, operations, human resources, finance, legal and security teams collaborate, among others. All employees contribute together to achieve company's global objective.
5 ans
Average team seniority
32
Number of managers
Employee breakdown
Marketing
25%
Digital
15%
Business support
15%
Sales
35%
Operations
10%
DTD team
The DTD team is in charge of supporting ETS Global in its daily digital transformation through the implementation of new tools and working methods. In this sense, the department is in charge of both IT support and the internal and external digital transformation of the company.
“Working at ETS Global means collaborating with many international stakeholders. Every day is different and full of challenges: I love being the pivot between tech and business to deliver valuable features to our clients.”
Guido, Business Owner
Pipplet team
Not a team but an entire company. Acquired by ETS Global in 2020, Pipplet is a startup that provides online language assessments for recruiters. Discover their own culture, vision and job offers here
Sales Team
The Sales team objective is to increase the volume of tests sold and to grow the revenue. Our main clients are education institutions, vocational schools, training centers, companies and government entities. Our main objective is customer satisfaction and development of long term relationships thanks to our customer centric approach.
The sales team contributes to the brand awareness of ETS Global products and to the customer loyalty bringing strong expertise and support in assessment.
Customer Service Team
Their main mission of the CS Team is to respond to customer requests (B2B & B2C) by providing high quality support on our various products. The Customer Service team ensures the continuous improvement of our processes based on customer's feedback, product usage and experience, in line with our customer-centric approach.
The CS team is dedicated to offering our customers a top-notch service and a seamless experience, through the implementation of automated procedures and digital tools, in order to enhance client satisfaction and promote it as a core value for the company.
Marketing Team
The MarCom & CX team within ETS Global is dedicated to managing several areas linked to product management, Customer Experience and MarCom activities with a deep forcus on digital approch.
Their goal is to manage branding, administration and marketing materials, defining an on and offline marketing & communication strategy through digital campaigns, social media platforms, website creation and management and offline activities such as events or PR at a local and global level. They are committed to deploy and measure brand awareness, lead and revenue generation tactics in order to support business development across EMEA
The Marketing team is also responsible for ETS Global's culture switch from a product-centric to a customer-centric approach through the Customer Experience Strategy.