Senior Customer Support Specialist
Equativ

Equativ

Senior Customer Support Specialist

  • Permanent contract 
  • Sao Paulo
  • > 2 years

The company

Equativ

Equativ

  • AdTech / MarTech
  • From 250 to 2000 employees

The job

Senior Customer Support Specialist

  • Permanent contract 
  • Sao Paulo
  • > 2 years

Who are they?

Equativ is a French AdTech offering an advertising monetization platform for the most important websites in the world.

Our objective ? Disrupt the digital advertising industry through high-performance solutions, innovative formats, and exceptional quality.

Based in the heart of Paris (IXᵉ), the company continues its international development around the world (opening of the Singapore office in 2019). We have been recognized in the “Champions de la Croissance” rankings by Les Echos and the”Fast 500 EMEA” by Deloitte.

Our pride? A team of over 500 employees who flourish through a corporate culture advocating ownership and who live through 3 essential values: Be brave, Be thoughtful, Be together.

Equativ
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Job description

👫 About the team

Our highly dedicated Services team has both the art and the science for delivering customer satisfaction.

 

People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to empower our customers get the best of our platforms.

Your mission 👇

Senior Customer Support Specialists are customer care profiles and technical experts of our solutions, always ready to help demanding clients and investigate technical issues.

You'll join an amazing international team based in São Paulo and report directly to Thiago, our Support Team Leader.

What you'll do ✏️

  • Being the principal and first touchpoint of the customer’s experience/journey
  • Keeping an outstanding and detailed communication with our customers through our different channels to provide accurate and prompt support
  • Resolve and widely communicate incidents and bugs with appropriate stakeholders
  • Investigate and troubleshoot SaaS solutions and solve web-related issues for top-Tier customers
  • Perform in-depth troubleshooting, including database analysis and reading system logs to solve complex support issues
  • Understand our technologies and become product experts to help our clients.
  • Coordinate with Product Management and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvement
  • About you 💪

  • 2+ years of experience in the Adtech environment (Deals, Programmatic, SSP, Adserver, DSP, etc)
  • 3 years experience in customer-facing in a web-based environment
  • Experience with troubleshooting, SQL, JavaScript, CSS/HTML, APIs and Mobile SDKs
  • Business proficiency in English & Spanish required
  • Ability to document technical customer issues into notes that are consumable by other users
  • Consistent delivery on commitments - great organizational skills with exceptional follow-through and attention to detail
  • Customer service orientation with a demonstrated desire to exceed expectations – ability to serve multiple customers
  • Knowledge of DV360, business proficiency in German or Italian is a plus
  • 👋 About us 

    Equativ is the new single name for Smart Adserver, DynAdmic and LiquidM — three proven innovators in advertising technology. The vertically integrated company provides brand and privacy-safe solutions that empower its clients to achieve maximum impact while respecting the rights of consumers.

    The union combines client expertise and engineering excellence to serve the interests of both the supply- side and demand-side with equal professionalism and technical sophistication. 

    Headquartered in Paris and New York, Equativ operates globally with a team of more than 450 people in 20 offices. Equativ offers the market its own independent ad server, SSP, buyer tools, and media services to fulfill the promise of advertising technology. Learn more at Equativ.com. 

    The company is ranked on the Deloitte Technology Fast 500 EMEA and in the Financial Times’ FT 1000: Europe’s Fastest-Growing Companies. 

    Equativ (formerly Smart AdServer) has been awarded the HappyIndex@Work label and is proud to be among the best companies in the ChooseMyCompany ranking, recognized for its flexible working environment. 

    Come and lead the charge with us in building a transparent ecosystem based on quality! 

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    Equativ is an equal opportunity employer. Equal access to employment, services, and programs are available to everyone, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require reasonable accommodation throughout the application and/or interview process, please contact the recruitment team at talent-acquisition-team@equativ.com

    Equativ

    Equativ

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