As the leader of autonomous vehicle solutions in industry and aviation, TractEasy is successfully and rapidly growing its business in the EMEA region. To match the needs for deployment, maintenance, support and training, we are looking for a skilled Field Service Engineer based in south Germany. As experts on our autonomous vehicle solutions, our Field Service Engineers are frequently travelling to our customer’s sites and help grow and scale our business with their skills and knowledge.

Mission

As part of the global Field Services team, you as a Field Service Engineer will be responsible for deploying and maintaining the fleet of vehicles in the EMEA region. You are TractEasy’s face to our customers, keeping our autonomous vehicles in operations and our customer satisfaction on highest levels. You will be leveraging your skills on-site, via remote support as well as with training programs to help our customers achieve operational excellence with our autonomous vehicle solutions. You therefore are a key part of TractEasy’s future success by driving the continuous improvement of our processes and best practices, based on the knowledge and experience you’ll gain – both on-the-ground and at our company headquarter in Berlin.

Activities

Your responsibilities will include:

• Coordinating and performing the deployment and entry into service of our autonomous vehicles, with the support of the dedicated Project Manager

• Managing the vehicle’s commissioning process, validating the vehicle setup, it’s deployment and the in the product support / improvement with your hands-on feedback

• Performing mechanical and electrical maintenance interventions on the vehicles whenever necessary

• Hands-on installation and configuration of autonomous hardware and software components as needed

• Delivering basic and advanced training sessions, assisting trained customers in the operation and deployment of TractEasy’s autonomous vehicles

• Providing remote assistance to our customers through our support system when at the Berlin office

• Participating, along with the Project Manager, on the on-road authorization processes, by performing tests and delivering documentation to the relevant authorities / regulatory bodies

• Reporting of risks, issues and variations in project scope, as well as supporting the development and implementation of risk management and mitigation plans

• Participating in the continuous improvement of our autonomous vehicle solutions – from deployment to maintenance to best practices in operations

Position details / perks

• Building the future: Working on cutting-edge technology, driving the future of autonomous vehicle solutions in industry and aviation as the market leader

• Team: Working with a young, international and highly motivated team of experts – building a career while learning from the best with a great culture, regular team-events, learning and development activities

• Customers: Major international industry leaders trusting in TractEasy’s solutions

• Network: Strong international network with TractEasy / TLD / EasyMile offices in major locations around the world

• Location: Southern Germany - and you can work from our hip EMEA headquarter office in the heart of Berlin (Prenzlauer Berg) any time you want

• Contract: Permanent employment contract

• Working time: Standard employment contract with 40 hours per week

• Travel: Travel costs are covered by the company. The Field Service Engineer needs to travel frequently

There is no typical profile at TractEasy, we all come from different backgrounds and that is what makes us strong! Don’t hesitate to apply if you are motivated and interested by innovative transportation and technologies.

Requirements

• Technician/Bachelor Degree in the Automotive or Robotic or similar field is required

• At least 3 years of experience as technician or engineer in the automotive, robotic or similar industries.

• Possess a class B vehicle driving license – ideally a forklift driver’s license as well Technical skills

• Automotive, robotic or similar field maintenance knowledge

• Appetite for cutting-edge automation technology

• Basic knowledge of CanBus technology, vehicle maintenance, electrical systems and hydraulic systems is a plus Soft skills

• Good presentation and communication skills ● Proactive with a strong customer and team focus, as well as a passion for service excellence

• Able to work independently

• Self-starter with strong capability to interact and work in a multinational environment

• Strong technical acumen and problem-solving skills, with the ability to adapt to a dynamic and fast-paced environment Languages skills

• Business fluent (written and spoken) English

• German or French is a plus due to the market and the company’s locations

• First call with the Recruitment team

• Technical Meeting with the Lead Technical Support Engineer

• Interview with the Head of Project Management

• Final interview with TractEasy Management Team (COO EMEA)