🚀 Want to join a hypergrowth scale-up?

For over 20 years, DiliTrust has been digitizing the legal departments of major corporations.

No more contracts scattered across folders, disputes tracked in spreadsheets, or board meetings managed manually!

Thanks to our high-performing SaaS platform, everything is now centralized, automated, and secure 🔐.

Already a leader in France, Italy, and Spain, we are now accelerating our expansion across Europe, North America, the Middle East, and Latin America 🌍.

Our goal?

To become the first LegalTech Unicorn and transform the global legal market 💡.

 Our clients?

More than 3,000 companies in over 50 countries, including 80% of the CAC 40!

We benefit from strong market visibility and long-lasting recognition.

Why DiliTrust is an opportunity you don’t want to miss

A product that makes a real difference

Our SaaS platform perfectly meets market needs and covers all legal department challenges.

As a pioneer in AI and Machine Learning in LegalTech, we integrate artificial intelligence to revolutionize lawyers’ daily work 🤖.

Explosive growth in a booming market

DiliTrust has been growing by +40% every year since 2020!

Legal digitalization is only just beginning. Thousands of companies are looking for a simple, powerful, and secure solution — and we already have it 🚀.

Unlimited potential

DiliTrust follows a fast and agile international expansion strategy, building a strong presence in high-growth markets to become a global leader in legal solutions.

Your Mission

Integrated into the Customer Care / Product Support team, your role will be to:

Analyze, qualify, and respond to all functional or technical customer requests

Ensure precise follow-up and adapt communication internally and with clients

Guarantee overall quality in ticket handling through regular checks

Master the internal tools used for ticket tracking

Support internal requests related to our solution and its ecosystem

Develop expertise in product, business, and security

Understand the technical challenges surrounding the DiliTrust universe

Contribute to structuring the team and the Customer Success department

Be involved in the escalation process

👤 Your Profile

3 to 5 years of experience in customer support

 Excellent proficiency in English and German (written and spoken)

Strong interpersonal skills and comfort interacting with clients, including by phone

A genuine interest in customer satisfaction

Good listening skills, autonomy, and rigor

Curiosity to discover new functional areas and openness to new technologies

Finally, you are ambitious and eager to join a human adventure above all!

Our Recruitment Process

Talent Acquisition

Head of Customer Success DACH

Chief Customer Officer

Regional Manager DACH

💫 Our Culture: a solid foundation for sustainable growth

At DiliTrust, hypergrowth goes hand in hand with kindness 💙.

Our values unite us and drive us forward:

✅ Trust – Our DNA, ensuring transparency and integrity

✅ Inclusion – Every voice matters, every talent has a place

✅ Hands-on spirit – Resilience, initiative, and action are our engines

✅ Excellence – We strive for impact, performance, and innovation

✅ Team spirit – Alone we go fast, together we go far