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Diabolocom

Diabolocom

Product Owner / Product Manager - Paris, France

  • Permanent contract 
  • Paris
  • Master's Degree
  • > 1 year

The company

Diabolocom

Diabolocom

  • Software
  • From 50 to 250 employees

The job

Product Owner / Product Manager - Paris, France

  • Permanent contract 
  • Paris

About

Customer experience has undergone a revolution in recent years and become a strategic topic for brands. We create tools to support this revolution and enable companies to be closer to their customers, more proactive, and more efficient.

Diabolocom develops and operates a cutting-edge cloud platform used by renowned brands to handle interactions with their customers and prospects across all channels (voice, email, chat, social networks, SMS).

Our solution is recognized on the market for its ability to integrate seamlessly with IT systems, including major CRM software, thanks to its open architecture and web services. On top of elegant business user interfaces, we provide APIs and toolkits that allow our customers to build automation and implement productive workflows around customer interaction. This is what we call Augmented Customer Interaction.

We serve our customers across five continents from our offices in Paris, Frankfurt, London, and Madrid, with our own voice and internet networks, and our private cloud, located in data centers around Europe. We also run operations for our clients in the US, South America, Africa, and Asia by deploying our solutions on Amazon AWS and Google platforms.

Diabolocom
Diabolocom
Diabolocom
Diabolocom
Diabolocom

Job description

Are you passionate about solving customer, business, and technology puzzles? We are looking for a new Product Manager to join our team.

At Diabolocom, you will:

  • Collaborate with customers, marketing, sales, and user supports to understand and anticipate market needs, keeping our product development philosophy in mind:
  1. Adequacy to real needs (pragmatism)
  2. Business orientation (focus on the service provided to actors in the field)
  3. Ease of use (ergonomics and user experience)
  4. Openness (integration capabilities, APIs)
  • Translate feature requests, business strategy, and market opportunities into product priorities
  • Participate in the definition of product strategy and roadmap to deliver value iteratively
  • Write highly customer-focused specifications and user stories
  • Define the scope of sprints/releases with our agile cross-functional development teams
  • Assist our development teams throughout sprints and manage testing activities with our QA engineers
  • Create and maintain user documentation (offline and online, with a focus on online contextual help)

Preferred experience

What you’ll bring:

  • 2+ years’ product management experience
  • Engineering School Degree or Master of Science
  • A genuine interest in technology and a proven track record in delivering innovative solutions in modern consumer technologies
  • A strong sense of User Experience and ergonomics
  • The ability to work in a fast-paced and hands-on start-up culture
  • Excellent English communication skills
  • Organizational and leadership abilities

We’re also looking for:

  • Experience working with lean/agile methodologies and tools
  • Experience in product-driven data analysis
  • Experience with prototyping and sketching tools

Recruitment process

  • Call with the HR
  • Call with the Head of Product
  • Case study
  • Interview in our office

Meet the Diabolocom team

Diabolocom

Diabolocom

Product Owner / Product Manager - Paris, France

  • Permanent contract 
  • Paris
  • Master's Degree
  • > 1 year
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