At Diabolocom, we believe great customer experiences start with empowered people and smart technology. Our mission is to help companies build stronger, more human connections with their customers, at scale and across the world.

Diabolocom is a leading European provider of AI-first, cloud-based Contact Center as a Service (CCaaS) and Customer Experience (CX) solutions. Trusted by over 400 clients across 60+ countries, our platform is engineered to deliver seamless, personalized experiences at scale. Our technology uniquely combines proprietary, purpose-built AI for customer service, native telecom infrastructure for carrier-grade voice performance, and deep CRM integrations to automate workflows, elevate data quality, and empower agents across all touchpoints. 

Behind our leading technology is a diverse, collaborative team committed to learning, experimenting, and solving complex challenges together. We're growing quickly and looking for passionate individuals who want to make a real impact—helping organizations deliver superior service and ensuring millions of customers feel heard every day.

Overall Responsibilities:

- Own the planning, coordination, and execution of Diabolocom’s customer and external industry events, ensuring high-quality experiences that support customer engagement, employee cohesion, brand visibility, and measurable business impact.

- Act as a member of the marketing team to assist on other marketing initiatives and content generation, as needed.

💪Key Responsibilities:

1: Club Utilisateur Management & Customer Events

Scope: Design and manage Diabolocom’s Club Utilisateur program and customer-facing events, in close collaboration with Customer Operations, Marketing, and Product teams, to strengthen customer relationships and drive long-term value.

Key aspects

- Define the Club Utilisateur event roadmap, formats, and objectives

- Plan and execute customer events (Club Utilisateur sessions, webinars, product presentations and exclusive events) end to end

- Coordinate internal contributors and external vendors to ensure smooth delivery

- Define themes and oversee production of customer-facing content and materials

- Collect feedback and measure and report outcomes to continuously improve impact

2: External Events – Trade Shows & Industry Conferences

Scope: Assist the Marketing Manager - Events to plan and execute Diabolocom’s participation in key B2B trade shows/industry conferences internationally, to increase visibility and generate business leads.

Key aspects

- Plan and manage end-to-end execution of external events and trade shows

- Own event budgets and ensure cost efficiency without compromising quality

- Coordinate with organizers, venues, booth builders, and service providers

- Oversee production of booth visuals, signage, and event assets with the Design team

3: Marketing Support

Scope: Assist the marketing team develop marketing materials and make social posts for the company.

Key aspects

- Develop content (videos, ebooks, social posts, etc) as part of the team for marketing campaigns

- Assist with social posts for the company in LinkedIn and videos in Youtube

🔍 Required Skills

- Minimum 2 years of experience in managing complex events, with a solid background in Marketing and Communication

- Strong project management abilities and excellent organizational skills; capable of managing multiple tasks independently.

- Solid skills in PowerPoint or Google Slides for creating impactful presentations.

- Negotiation skills, particularly in the context of event organization.

- Fluency in both French and English (spoken and written); additional languages like Spanish or German are a plus.

- Genuine interest in the tech industry, including emerging technologies like artificial intelligence and SaaS solutions.

- Excellent writing and communication skills.

- This role requires travel in France and abroad a few times per year as well as working across different time zones to lead event planning.

Wait a second! Life’s a two-way road!

First, here are some of the things our team members enjoy, including:

- Working in a stimulating environment with a mix between interpersonal capacities and technical ones

- Having a job that makes sense in a proactive and friendly team

- Being part of a team where everyone has a voice and can have an impact

🌟Also, here is another list of what you’ll enjoy at Diabolocom:

- You’ll have an onboarding process to get to know our product, our teams and our culture!

- You’ll have the chance to work in a multicultural environment

- You’ll have first choice IT equipment

- Our office is based right in the heart of Paris, 100 meters from the Opera Garnier!

- Team building events: Marrakech, Djerba, Corsica… what’s next? 😎

- Be part of a company at a key moment of its growth, with lots of opportunities 🚀

- You’ll be lucky to join a team that is big enough to thrive but also small enough to actually have an impact on the success of the organisation!

Does this opportunity appeal to you? Let’s talk! We are curious people and can’t wait to meet you! 

👉Recruitment process:

Initial Call with a Talent Acquisition Manager

Video Meeting with members of our marketing team

Practical case study

Final meeting with the teams at our office