As part of our Customer Care Community team whose mission is to be the voice of our community users within Deezer, your role will be to grow the Deezer Community and facilitate two-way communication between users and Deezer teams. You will be reporting to the customer experience manager, collaborating with all teams around Deezer, especially Product and Engineering.

What you will do:

• Take a leading role in defining and implementing our global community strategy
• Guiding community managers in their day to day, ensuring they’re aligned with the global strategy
• Internal ambassador for the Community team, leading collaborative initiatives with other Deezer teams
• Coaching Community Managers and Moderators
• Responsible for growing your own Community

         - Coordinating moderation ensuring that Deezer customers receive the necessary support via               the Deezer Community
         - Escalate critical issues to the appropriate departments
         - Produce marketing content to promote Deezer and generate user engagement
         - Analyse and report on common user feedback trends within the community
         - Report on the performance and activity of the Deezer community
         - Manage “Deezer Legends” program

This role is excellent for if you are:

• Linguist - you have immaculate written and spoken English as well as French
• Support Veteran - Previous experience working in a customer support environment
• Communicative  - you have experience communicating one to many and can effectively communicate in any medium.
• Collaborative - we reach our full potential only when we work together.
• Quick to learn - open to new ideas, you focus on the positives and moving forward.
• Part of the Solution - your actions will have a lasting and meaningful impact on Deezer and our users' experience.
• Creative - you enjoy creating exciting and engaging content
• Community Veteran - Experience growing and managing communities
• Tech Savvy - knowledge of mobile and digital technology.

 At Deezer, diversity drives innovation. Whatever makes you uniquely you, your experiences, your way of thinking, your journey, might be exactly what we need.

If this role speaks to you and aligns with your interests and capabilities, even if you don’t meet 100% of the qualifications listed, please give it a try and tell us more! #BeYou