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Customer Education Specialist F/M (located in France)

Salary: Not specified
Experience: > 3 years


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Job description

As part of DataGalaxy's Customer Experience team, you will become a part of start-up environment, the French leader in collaborative data governance (SaaS).

The Customer Experience (CX) in DataGalaxy is the perfect combination of customer satisfaction (+110 clients) and the operational and technical success of the product.

We are striving to become a global leader: DataGalaxy is part of a multi-country strategy (US and Northern Europe). It's an exciting challenge with rapid development opportunities.

🎯Mission and responsibilities :

  • Create and deliver training and support materials to customers (including online courses, webinars, and documentation), to help them successfully use DataGalaxy's products and services
  • Provide support and guidance to customers on the use of the company’s products and services
  • Identify and resolve challenges and issues within the customer education process
  • Closely work with the product and customer success teams to identify customer needs and create relevant training content
  • Collaborate with other departments, such as marketing and sales, to promote and support customer education efforts
  • Develop and maintain relationships with customers and partners
  • Monitor and evaluate the effectiveness of training programs, and make adjustments as needed
  • Measure and report on the success of customer education programs, using metrics such as course completion and customer satisfaction
  • Stay up-to-date on industry trends and best practices in customer education
  • Contribute to the development and continuous improvement of the customer education program

🌟Role requirements

Hard skills:

  • 2-3 years of experience in customer education or a related field
  • Strong writing and editing skills, with experience creating training and support materials
  • Familiarity with learning management systems and online course creation tools
  • Excellent communication and interpersonal skills, with experience presenting to groups
  • Knowledge of the company’s products and services
  • Fluency in English

Soft skills:

  • Strong problem-solving and decision-making skills
  • Time management and organizational skills
  • Flexibility and adaptability to change
  • A desire to learn and grow in the customer education field

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