Who we are: Founded in Lyon, France, in 2015, DataGalaxy has become the leading data catalog in France, connecting data, people, and AI through an intuitive data governance platform. Our mission is to simplify metadata mapping, management, and knowledge sharing to enhance organizational data governance and data literacy.

With more than 200 clients worldwide and rapidly growing, we are making significant strides in the US market, with the ambition to become a top 3 player in the data catalog space. Our teams span across two continents, fostering a dynamic international spirit that drives our innovation and growth.

Our mission: To lead the revolution in modern business data catalogs by empowering data professionals and business users through AI-driven data governance. As we expand rapidly in the US, we aim to set the standard for data and AI solutions, positioning ourselves as a trusted partner for navigating the complexities of a data-centric world across industries. Our vision is to drive impactful change and growth, particularly in the US market, as we shape the future of data governance on a global scale.

Our values: Be intentional. Be clear. Be bold. Be humble.

Role Requirements

DataGalaxy’s Customer Experience team manages and develops a fast growing client portfolio, builds long-term relationships with decision-makers to maintain and grow DataGalaxy’s presence.

Our objective: Provide the absolute best service across all customer touch-points to increase customer general satisfaction and success with DataGalaxy.

• Build and maintain strong relationships with C-Level, Executive Management, and various stakeholders within each account: understand their use cases, success metrics and monitor their project success.

• Create, drive and increase revenue within a dedicated accounts portfolio

• Develop account management plan for upsell and retention strategy

• Generate leads and chase qualified business opportunities

• Suggest innovative solutions to meet customer needs.

• Own the sales cycle from pipeline building to forecasting and deal-closing

• Coordinate customers testimonials and references to feed new business and sales processes.

• Significant experience in an Account Management role selling SaaS solution with a customer-oriented approach

• Proficiency in both French and English

• Be a Deal-closer

• Ability to generate business leads for upsell

• Proficiency in CRM software (Salesforce or HubSpot)

• Strong problem-solving and negotiation skills

• Excellent ability to organise, prioritise, and streamline tasks through automation within portfolio management

• Dynamic, curious, creative and self-driven

• Strong communication and interpersonal skills: ability to build relationships with clients and collaborate with internal Business Development, Marketing, Pre-Sales, CSM, to win a deal

• Intro call with our Talent Acquisition Specialist

• Interview with the Hiring Manager

• Meet the Customer Experience team

• Case Study