As an Enterprise Customer Success Manager at Go1, you’ll be at the heart of our partnerships with some of Go1’s most established and strategic clients in France. Overseeing a $2M+ portfolio, you’ll maintain and grow relationships with enterprise accounts, ensuring they achieve maximum value from our platform while driving retention and expansion.

We’re looking for a senior CSM, with the confidence and experience to navigate complex, multi-threaded relationships across global organisations.

Why You’ll Love This Role:

• Build and cultivate strong relationships with high-value enterprise customers, earning trust and becoming a strategic partner.

• Lead Quarterly Business Reviews (QBRs) and executive-level discussions, uncovering opportunities for growth and expansion.

• Orchestrate seamless implementations of Go1 solutions, working closely with Onboarding, Content, and Customer Experience teams.

• Collaborate with Product, Design, and Engineering to feed back client insights that shape our roadmap.

• Partner cross-functionally with Sales, Marketing, Support, and Operations to ensure an exceptional customer journey.

• Monitor account health, identify risks early, and implement strategies to mitigate churn.

• Develop and execute long-term account plans, ensuring sustainable growth and accurate forecasting.

• Mentor colleagues and contribute to the wider CSM strategy by sharing best practices and new ideas.

Why You’re a Great Fit:

• Experience: 5–7 years in Customer Success, Account Management, or a related field, ideally within SaaS or EdTech.

• Enterprise expertise: Proven success managing complex, enterprise-level clients with multi-stakeholder relationships.

• Languages: Fluent in English and French 

• Relationship builder: Ability to engage confidently with senior decision-makers, from managers to C-suite executives.

• Analytical mindset: Skilled at using data to drive insights, account planning, and growth strategies.

• · Resilience and creativity: Comfortable with ambiguity, resourceful in problem-solving, and proactive in driving outcomes.

You will meet with Katie, our Talent Acquisition Partner and then the team in Paris.