What you’ll be doing:

As a Customer Experience Intern, you’ll be at the forefront of building and nurturing our vibrant community of over 450 members. Your mission will be to deliver an exceptional experience every single day through responsibilities such as:

• Community Connector: Be the first point of contact for our members, building authentic relationships and supporting them across all our houses.

• Event Maestro: Plan, budget, and organize regular events that strengthen community spirit and bring people together.

• Content Creator: Develop engaging content - from articles to event communications - and design a content roadmap aligned with our company values.

• Feedback Champion: Own CSAT & NPS tracking, reporting, and strategy, always pushing the bar higher.

• Onboarding Ally: Guide new members through the move-in process, ensuring everything runs smoothly and they feel at home from day one.

• Problem Solver: Coordinate with maintenance and operations teams to make sure any property issues are quickly resolved.

• Experience Innovator: Gather and analyze member feedback, working closely with internal teams to continuously improve our service.

• Culture Ambassador: Be the living embodiment of Cohabs - warm, fun, energetic, and committed to making an impact.

What we’re looking for:

You’re someone who:

• Is currently pursuing or recently completed a degree in Business, Marketing, Hospitality, Real Estate, or a related field.

• Has strong communication and interpersonal skills, with the ability to build rapport with a diverse group of people.

• Is fluent in English (other languages are a plus!).

• Is highly organized, detail-oriented, and able to manage multiple tasks simultaneously.

• Brings a proactive, positive, and adaptable mindset, always eager to learn and take on new challenges.

• Has previous experience in sales, customer service, or hospitality (a plus, but not required).

Our recruitment process:

• CV evaluation to review your background and qualifications.

• First interview with Bertille, your future manager to understand your motivations.

• Second interview with your Camille, VP Experience, if your profile is a good fit.

• Final quick call with our C-Level, Dan & Laure, to confirm cultural alignment.