What you’ll be doing:

• First impressions matter: Be the friendly face and voice that welcomes new members, guiding them like a pro.

• Event maestro: Organize and participate in events that bring the community together and make our brand shine.

• Room whisperer: Manage room occupancy, ensuring high occupancy and happy members.

• Customer experience guru: Keep NPS and CSAT scores sky-high by delivering experiences members can’t stop raving about.

• Partnerships pro: Build relationships with local service providers to add value to our community.

• Feedback wizard: Analyze member feedback and relay actionable insights to internal teams.

• Incident commander: Tackle day-to-day incidents like a superhero, ensuring tasks are completed efficiently.

• Property detective: Tour properties regularly to ensure quality, compliance, and safety.

What we’re looking for:

• Experience counts: 3 to 5 years in operations management and experience in customer experience is a plus.

• Analytical whiz: Excel is your playground and problem-solving is your superpower.

• Communication ninja: Written and oral skills that engage and inspire.

• People magnet: You make people feel at home, online and offline.

• Language aficionado: Fluent in French & English.

• Self-starter: You create your own roadmap to success.

• Continuous improver: Always looking to do things better, faster, with flair.

1st call with Théophile
Interview with Camille
Last round with Tom & Laure