What you’ll be doing

• First Impressions Matter: You’ll be the friendly face and voice that welcomes new members, guiding them through the application process like a pro; from first message to move-in.

• Event Maestro: Help plan and organize local events that bring our members together and make our homes feel truly alive.

• Room Whisperer: Manage incoming leads and support the leasing process to keep our houses full and our future members happy.

• Customer Experience Guru: Keep those NPS and CSAT scores sky-high by delivering warm, caring, and effective support to our members.

• Feedback Wizard: Collect insights and feedback from members and share them with the rest of the team to keep improving the experience.

• Incident Sidekick: Help track and follow up on day-to-day issues via our internal tools, making sure things get fixed smoothly and quickly.

• Property Explorer: Take part in regular visits to our houses and make sure they’re always up to our quality standards.

What we’re looking for

• Communication Ninja: You’re great with people; in person, on the phone, or in writing. French fluency is a must, and you’re comfortable in English.

• People Magnet: You’re approachable, empathetic, and bring positive energy into every room you enter.

• Organized & Detail-Oriented: You’re not afraid of a to-do list and you love checking things off it.

• Self-Starter: You take initiative and enjoy working independently when needed.

• Digital Native: You’re comfortable with tools like Microsoft Office and curious about CRMs or support platforms.

• Team Player: You’re always ready to help your teammates and pitch in wherever it’s needed.

Here’s what to expect:

1. Intro Call with Camille - to get to know each other and understand your motivations

2. First Interview with Eloi or Théophile – our Customer Experience experts

3. Final Interview with Tom – to align on expectations and team fit

If you’re ready to jump into a fast-paced role where you’ll make a real impact on our community and grow your skills along the way, we want to hear from you!