We’re looking for a Customer Care Intern in Brussels who will help ensure that our houses and our members receive the best possible support and experience.

What you’ll be doing:

• Ticket Hero: Handle incoming support tickets from members and ensure issues are solved quickly and efficiently.

• Customer Care Champion: Provide excellent customer service and maintain strong relationships with members.

• Maintenance Coordinator: Follow up on maintenance issues and make sure repairs are handled properly.

• House Guardian: Keep a close eye on the overall condition of our Brussels houses and ensure everything stays in top shape.

• Field Explorer: Spend time on-site when needed to check issues, coordinate fixes, and support the operational team.

• Handyman Sidekick: Work closely with a handyman and help coordinate tasks and priorities.

• Problem Solver: Handle day-to-day operational challenges, including occasional urgent situations, with calm and efficiency.

What we’re looking for:

• Autonomous & Proactive: You take initiative and don’t wait to be told what to do.

• Cool Under Pressure: You can manage stress and stay calm when facing urgent situations.

• Field-Friendly: You’re not afraid of being on-site and handling practical operational tasks.

• Customer-Oriented: You enjoy interacting with people and providing great service.

• Communication Pro: Fluent in English with strong interpersonal skills.

If you’re ready to gain hands-on experience in operations, customer care, and property management while making a real impact on our community, we’d love to hear from you!

• Call Interview: phone call with Eloi

• 1st Interview: online with Eloi

• Team Interviews: online calls with Theo and optionally Rich