We are looking for a Mid‑Market / Small Portfolio Manager to join our team — a hybrid profile combining Customer Success, Account Management, and Business Analytics.

This role is essential in supporting our MM/Small customer segments, improving onboarding, reducing churn, and identifying growth opportunities through data and customer engagement on Global Scale

🔹 What You Will Do

• Manage and improve the onboarding process for MM/Small clients.
• Reduce churn and improve customer satisfaction by identifying risks and designing mitigation plans.
• Build and enhance reporting tools, analytics engines, and dashboards used to monitor customer usage and performance.
• Identify upsell and expansion opportunities using data insights.
• Work closely with Regions, Group Marketing, and Group Sales Ops to ensure a seamless customer experience.
• Provide periodic KPI reporting and deep-dive analyses to support strategic decisions.
• Promote BI products and educate stakeholders on features and use cases.

• Experience as Customer Success Manager, Account Manager, or Business/Data Analyst.
• Strong analytical mindset with the ability to uncover patterns and transform data into actions.
• Experience building or maintaining reporting tools / analytics engines.
• Ability to collaborate with cross‑functional teams and communicate with both technical and non‑technical stakeholders.
• Fluent in English (French is a plus).
• Knowledge of internal systems such as Centrix, PBI, Service Ticket Tools, Cofitil is an advantage.