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Knowledge and Learning Department Support Officer

Permanent contract
Salary: Not specified
A few days at home

Člověk v tísni (People in Need)
Člověk v tísni (People in Need)

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The position

Job description

Country Programme: Headquarters

Location: Prague, Czech Republic

Contract Length: 12 months with possibility of extension

Employment: full-time (HPP) for a fixed term (1 year) with the possibility of extension

Start: January 2024 or as agreed

Line Manager: Deputy RDD Director

People in Need (PIN) is one of the largest non-profit organizations in the Central and Eastern European region working in the field of humanitarian and development aid, human rights promotion and social inclusion. Currently over 2400 employees work for the Humanitarian and Development Section of People in Need in 23 countries on 3 continents.

The Knowledge and Learning Department (KLD)is a team of technical experts focusing on program quality development, effective knowledge management, and representation and positioning. 

About the role

As a Support Officer, you’ll play a vital role in helping shape the Knowledge and Learning Department’s initiatives and products. From maintaining essential resources like the Knowledge and Learning Centre to collaborating on impactful presentation material. You will work directly with experienced PIN technical experts based across the globe, contributing to a dynamic and globally connected team.

Join a team that values collaboration, creativity, and the shared pursuit of excellence. Enjoy opportunities for professional development and growth within a supportive and dynamic work environment. Be part of an organization that operates on a global scale, making a real difference in the world. If you’re eager to make a direct impact and collaborate with experts worldwide, this opportunity at People in Need awaits you.

Main Duties & Responsibilities

Supports KLD in achieving its goals and priorities through assistance with admin tasks, ensuring a cohesive and effective approach to program success.

KLD product management and knowledge-sharing support

  • Assists in development and/or maintenance of KLD products (e.g. Knowledge and Learning Centre, IndiKit, Behaviour Change Toolkit, INSPIRED and others) 

  • Manages production of additional knowledge-sharing materials (e.g. guides, capability statements, analyses).

  • Helps to manage KLD resources on PIN websites and other systems.

  • Collaborates with relevant KLD Advisors to promote materials through appropriate channels.

Program Support

  • Coordinates and supports KLD proposal development, project implementation and reporting.

  • Supports the administration and organization of KLD onboarding (managed by PIN Learning Hub).

  • Assists in the implementation of internal projects

Internal coordination and sharing

  • Assist in organizing meetings and sharing

  • Supports the documentation of requests from country programs for KLD support

Finance and logistics

In coordination with the RDD Finance Coordinator, Logistics and IT department:

  • observes timely submission of invoices and/or timesheets by the advisors and timely payments of invoices by PIN;

  • observes and facilitates processing of HQ-related travels of KLD staff (incl. visa processing);

  • ensures and/or checks that all equipment and visibility materials for KLD staff is prepared.

Human Resources

  • Supports smooth on-boarding of new KLD and RDD staff.

  • Coordinates volunteers and interns working with KLD on projects.

PIN Offers:

  • Background and professionalism of the largest Czech non-governmental organization

  • Interesting and creative work in an international environment

  • Starting salary in the range of 34.500 - 37.500 CZK based on the previous work experience and according to PIN RDD Salary scale

  • PIN supports professional and personal development

  • 25 days of annual leave

  • 3 days of sick leave

  • Home office upon agreement

  • Multisport card

  • Child day care for employees’ children (kindergarden in the building of our office)

  • Open and informal organizational culture

  • Possibility to participate in interesting events we organize (e.g. One World international film festival)

  • Friendly colleagues with similar values

Preferred experience

Main requirements

  • Fluency in Czech and English, both written and verbal, other languages are an advantage

  • Experience with digital media is an advantage

  • Independence in solving tasks and meeting deadlines

  • Proactivity in communicating with colleagues and performing tasks and helpful attitude

  • Excellent communication, writing, editing and proofreading

  • Knowledge of Microsoft tools

  • University degree is an advantage

  • Previous experience in the not-for-profit sector (in a finance or similar role) would be appreciated.

Recruitment process

How to apply:

Are you interested in this position? Great. Send us your CV and short cover letter via our application form.

Please note only the shortlisted candidates will be contacted. Interviews will be conducted on rolling basis and the vacancy will be closed when filled.

People in Need is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation and abuse, lack of integrity, and financial misconduct, and is committed to promoting the welfare of children and adults with whom People in Need involves.

People in Need expects all staff to perform job duties and responsibilities in accordance with People in Need code of conduct and key policies (available at: People in Need Staff will undertake the appropriate level of training.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. We are committed to ensuring diversity and gender equality within our organization and encourage applicants from diverse backgrounds to apply.

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