CEVA Logistics Ground & Rail France, a recognized leader in finished vehicle logistics, is looking for a work-study intern to join our Liner division within the Business Process Excellence unit.

This role offers a unique opportunity to join a dynamic team and actively contribute to the continuous improvement of the global customer experience.

Main Responsibilities:

• Assist teams in the development and implementation of projects aimed at optimizing customer satisfaction and service quality.

• Participate in the analysis of operational processes to identify improvement levers and propose relevant recommendations.

• Collaborate with various departments (operations, quality, customer service) to ensure consistency and effectiveness in customer excellence initiatives.

• Contribute to the collection, monitoring, and analysis of performance indicators related to customer satisfaction and service quality.

• Support internal communication regarding improvement projects to foster team engagement and awareness.

• Assist with the deployment of best practices and established procedures within the Liner division.

Profile Sought:

• Currently pursuing higher education (Bachelor’s to Master’s level) in logistics, business, customer relationship management, or a related field.

• Strong interest in logistics, customer satisfaction, and process improvement.

• Ability to analyze data and propose pragmatic solutions.

• Strong interpersonal skills and the ability to work effectively with a variety of stakeholders.

• Autonomy, rigor, and initiative are essential qualities for success in this role.

• Proficiency in office tools (Excel, PowerPoint) and strong organizational skills.

• A first experience or internship in logistics or customer service would be an advantage.

• You have a working proficiency in English.

What We Offer:

• Immersion in a major international company providing comprehensive insight into finished vehicle logistics.

• A stimulating work environment where innovation and continuous improvement are key priorities.

• Personalized support to help you develop your skills and succeed professionally.

• The opportunity to build a strong professional network within committed and highly skilled teams.

• Potential career growth opportunities at the end of the work-study program, in a sector undergoing rapid transformation and expansion.

Join CEVA Logistics Ground & Rail France and help redefine customer excellence in logistics. Your commitment and ideas will make a difference in delivering outstanding service to our partners and clients worldwide.

Profile description:

Main Responsibilities:

• Assist teams in the development and implementation of projects aimed at optimizing customer satisfaction and service quality.

• Participate in the analysis of operational processes to identify improvement levers and propose relevant recommendations.

• Collaborate with various departments (operations, quality, customer service) to ensure consistency and effectiveness in customer excellence initiatives.

• Contribute to the collection, monitoring, and analysis of performance indicators related to customer satisfaction and service quality.

• Support internal communication regarding improvement projects to foster team engagement and awareness.

• Assist with the deployment of best practices and established procedures within the Liner division.

Profile Sought:

• Currently pursuing higher education (Bachelor’s to Master’s level) in logistics, business, customer relationship management, or a related field.

• Strong interest in logistics, customer satisfaction, and process improvement.

• Ability to analyze data and propose pragmatic solutions.

• Strong interpersonal skills and the ability to work effectively with a variety of stakeholders.

• Autonomy, rigor, and initiative are essential qualities for success in this role.

• Proficiency in office tools (Excel, PowerPoint) and strong organizational skills.

• A first experience or internship in logistics or customer service would be an advantage.

What We Offer:

• Immersion in a major international company providing comprehensive insight into finished vehicle logistics.

• A stimulating work environment where innovation and continuous improvement are key priorities.

• Personalized support to help you develop your skills and succeed professionally.

• The opportunity to build a strong professional network within committed and highly skilled teams.

• Potential career growth opportunities at the end of the work-study program, in a sector undergoing rapid transformation and expansion.