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Learning Project Manager

Permanent contract
Paris
Salary: €45K to 60K
A few days at home
Experience: > 5 years

TWC - Rosk x Brigad
TWC - Rosk x Brigad

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Questions and answers about the job

The position

Job description

Our Mission

“Make work attractive and accessible to all"

From this statement, Florent Malbranche and Jean Lebrument, have founded Brigad in 2016, a mission-driven company. Brigad is an app/website that enables self-employed professionals and businesses in Hospitality and Healthcare to connect for flexible missions.

Brigad exists to build the most sustainable ecosystem to enable talents to build a career from their passion. A better pay, a better work-life balance, and better career development opportunities. “Where Passions Thrive”

Our Values

Brigad's fundamental values guide us every day, to face these challenges with coherence and build an extremely strong culture:

Brave: Be bold and make courageous moves.

Impact: Do things that make a real difference.

Care: Pay attention to all the people around you.

Enjoy: Love what you do and have fun

Context

Our ambition is to become a European leader, providing a best in class experience at scale. The Community Experience Team is in charge of the Human Part of this experience. They onboard Talents, and provide support to both Talents and Businesses all along their user journey.

Your mission

As Learning Project Manager, you will be supporting the CX teams in providing a best in class experience to self-employed professionals and businesses at scale.

In this role you will

  • Design and deliver the CX onboarding program to all newcomers
  • Prepare and monitor the implementation of performances, new processes, product features, and tools.
  • Continuously improve CX know hows and practices. In close collaboration with managers and the People team, you will collect, design, implement and deploy training needs.
  • Work closely with the Brand and Product teams to collect and share feedback to improve product use and alignment with the editorial charter.
  • Be an ambassador and guarantor of branding issues (positioning, tone of voice, expertise, credibility) for CX teams.
  • About You

  • 5+ years of experience in cross team project management, you know how to evangelize your work and lead projects to success
  • You are familiar with Notion, Hubspot, Zendesk, Modjo and Aircall
  • Excellent spoken & written skills in both French and English: you know that just one word can make a whole difference
  • You are comfortable in designing and delivering training content
  • You have good teaching skills
  • About the Team

    The Community Experience Team is part of the Experience Pole together with the Product Team. Our common ambition is to deliver to our users a top notch experience at scale. The Community Experience Team onboard Talents and support Talents and Businesses all along their user journey. They also are our users voice and provide key insights to the Product Team in order to continuously improve the user experience.

    The Experience We Offer

    We live by our values in many ways to create the best experience possible for our employees.

    Brave: We strongly believe that for the same job and level, employees should be equally paid. We’ve developed our internal salary grid to ensure equity among employees. We want Brigad’ success to be your success too: we grant BSPCEs to all our employees, we know joining a scale up sometimes means navigating into the unknown.

    Impact: Being a mission driven company means having an impact on the society and also on our employees. We are proud to be an Eco responsible company, engaged on several CSR projects (Diversity with Tech Your Place,…). We work to bridge the gap between women & men by being a family friendly company: offering support in your search of a daycare system with “Les bébés explorateurs".

    Care: We identify ourselves as an office first company but with a flexible working environment where you don’t have to chose between working or spending time with the people you care the most. We offer well thought-out remote policy and for our employees having parents/grandparents living in another country, we offer them a full remote week to spend more time with them every year.

    Enjoy: We enjoy working together not just through company monthly events or seminars, but also by learning together. We’ve created career ladders for our teams, with real opportunity to develop new skills, expertise, and grow in a new role with our internal mobility program. We also offer English and French classes and other learning programs depending on your team (using 360Learning).

    Learn more about us: who we are, our values, our teams and the recruitment process, here.

    Brigad ensures equal opportunities for all candidates. Each application received is considered regardless of ethnic and racial origin, opinions, beliefs, gender, sexual orientation, health or disability.

    We are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or our values.

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