Senior Operations Analyst
Bling

Bling

Senior Operations Analyst

  • Permanent contract 
  • Paris
  • Partial remote authorized
  • Master's Degree
  • > 4 years

The company

Bling

Bling

  • FinTech / InsurTech
  • From 50 to 250 employees

The job

Senior Operations Analyst

  • Permanent contract 
  • Paris
  • Partial remote authorized
  • Master's Degree
  • > 4 years

This position was filled!

Who are they?

🤑 Simple and user-friendly, Bling is the first app of its kind to send its users 100€ instantly

⚡️ Instant cash advance

🛡 Overdraft shield

🇪🇺 Today, Bling operates in France, Spain and Belgium aiming to become the first European on-demand cash solution

🔥With over +1M users, we boast a double-digit monthly growth in France and are establishing ourselves in the Spanish market, with pan-European ambitions. Our offices are based in Paris and Barcelona.

Bling
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Job description

About Bling

We are the first cash-on-demand fintech app in Europe - launched in 2020, we already have one million users across France, Spain and Belgium. And this is just the beginning!

Our mission: help out all those who need extra money to cover unexpected bills and make ends meet. With our mobile app, our users can receive up to 100 EUR instantly in a couple of clicks - and say bye to expensive bank overdraft fees! All this while keeping a fresh, cool and ethical approach.

With a double-digit monthly growth, we have big plans for the future and are fortunate to be venture-backed by some of the world’s best consumer fintech investors, including early investors in Facebook, Twitter, Monzo and more.

We are now looking for world-class operation experts to build the infrastructure ensuring that the business is perfectly running. If you love operations, data-driven analysis, leading cross-functional projects with both high-level project management and getting your hands dirty mindset, all that in a very fast-paced and international environment, keep reading - this job is for you!

The role

You will work closely with the Head of Payment and Live Operations, focusing on the Live Operations part of the business.
As employee number 1 on that scope, you will be owning the project from high level definition of priorities and what needs to be done to implementation and monitoring.

Your main role will be to identify the irregularities in business operations and standards designs and set up processes to ensure minimal risk and maximal performance, having an impact on every department at Bling.

Responsibilities:

  • Building a business operations monitoring system from scratch: defining all the business alerts that need to be set up by gathering insights from all the other Bling departments, determining thresholds from which alerts should be triggered, as well as follow up actions

  • Working closely in particular with the Risk and Compliance teams to identify and mitigate any risk related to Bling operations

  • Implementing the pre-defined business alerts alongside DevOps and Tech stakeholders: specs scoping, post-implementation monitoring

  • Constantly evaluating and improving on the alerts to make sure we have the most robust system and prevent risks: add / remove alerts, update the risk threshold or the associated follow up actions, etc.

  • Producing performance reports showing the impact of your work for the Head of Payment and Live Operations

  • Running ad-hoc data analysis to help the Tech team in operational incidents solving

  • Defining KPIs and run deep dive data analysis to find underlying issues and improve operations in the long run

What we offer you

  • Full-time position and competitive salary
  • A competitive package based on experience
  • Exposition to senior management coming from the best startups - Rocket Internet, Payfit, ASOS, etc.
  • Partial remote work and flexible working hours
  • Located in Barcelona or Paris, in our friendly and sunny office!
  • Employee benefits package : Healthcare insurance, language classes, meal vouchers

Last but not least - the perks of being a Blinger!

  • Become part of our family of fun, passionate and multicultural Blingers - 100 team members and counting, with already more than 20+ nationalities represented!
  • Best office environment in Paris or Barcelona, with outside areas, fresh fruits everyday, free team lunches on Fridays, ping pong, and so on - you get the vibe
  • Flexible working policy - choose to work in Paris, Barcelona, or remotely when needed/preferred
  • Monthly team events
  • Become part of the early team of the next European consumer fintech unicorn!

Preferred experience

Skills

  • A tech mindset: you love working with Tech people and bringing them the business piece of knowledge
  • You are a very organized person, able to prioritize and run several projects in parallel with set deadlines
  • Self-starter, able to identify obstacles and work through solutions in an autonomous and proactive manner
  • Strong verbal and written communication skills
  • Fluent in English, French and Spanish are a plus
  • Having knowledge of Python is a big plus

Experience

  • 3+ years of experience with SQL in a data analyst/data scientist position or in the operational team of a technology-focused company
  • Experience working across different topics and teams in a fast-paced environment

Recruitment process

  • 1st interview with the Head of Payment and Live Operations
  • Technical exercise
  • 2nd interview with the COO
  • 3rd interview with the CFO or CEO
Bling

Bling

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