Customer Success Officer
Join AssoConnect as a Customer Success Officer, where your mission will be to ensure our users and customers have an outstanding experience. You will process requests efficiently, help users maximize their use of AssoConnect through training and onboarding, and turn customer feedback into software improvements. You will be part of a growing Customer Operations Team and should have excellent communication skills, the ability to work independently, and a good understanding of computer tools. Bilingual French-English is mandatory.
Suggested summary by Welcome to the Jungle
Job summary
Permanent contract
Port Louis
A few days at home
Salary: Not specified
Skills & expertise
Time management
Continuous improvement
Technical aptitude
Communication skills
Key missions
Assurer une expérience utilisateur exceptionnelle avec AssoConnect en traitant les demandes de manière efficace.
Former et accompagner les utilisateurs pour qu'ils exploitent pleinement le potentiel d'AssoConnect.
Transformer les retours et les plaintes des clients en améliorations pour le logiciel.
Questions and answers about the job
The position
Job description
Your mission will be to ensure our users and customers have an outstanding experience with AssoConnect.
Process their requests as efficiently as possible (not only fast but also straight to the point)
Help our users to use AssoConnect at its full potential, through training and onboarding (i.e., initial setup, basic data cleaning and import)
Constantly challenge the status quo, by turning customer feedback and complaints into improvements for our software
You will join the growing Customer Operations Teams.
That’s more than 15 people in charge of delivering Onboarding, Trainings and Support to our customers to ensure they enjoy using our solutions.
Preferred experience
Our ideal candidate
Soft skills & high emotional intelligence in a professional environment: good interpersonal skills, empathy, ability to maintain timing, pedagogy, etc.
Excellent communication skills.
Ability to work independently and manage time effectively.
Good understanding of computer tools (hardware and software).
Knowledge of associative management and project management tools is a plus.
Bilingual French - English (mandatory as we operate in both languages).
Higher education background (i.e. University) preferred, but any relevant curriculum will be reviewed.
What if I don’t match all these criteria?
As a candidate, you may feel you need to meet all our job offer criteria.
Not ticking every box is OK too: it means you’ll have room to learn and grow at AssoConnect.
Recruitment process
Screening with a team member
Case study at home (2h)
Restitution with the team lead at the office
Meeting with Victor the head of CS
Want to know more?
Rencontrez Apolline, Responsable commerciale
