About us 

We are in business to save independent retail in Europe!

Across our towns and city centres, unique neighbourhood shops have been overshadowed by large chains and e-commerce giants. To combat this, we’ve created a BtoB wholesale marketplace designed to help independent retailers to compete against larger competitors and thus maintain a connected community of stores, brands and shoppers in the places we live.

Established in 2019 in France, we’ve since expanded to other European countries, including Spain, Germany, UK and the Netherlands. Driven by our commitment to customer satisfaction, we constantly innovate to develop cutting-edge tools and services that set new standards in the market.

Get in touch if you are looking to join a purpose-driven, international team that revolutionizes an old-fashioned industry!

Together Let’s Rewild Retail! 

About Us

At Ankorstore, we believe that local independent retailers have a great impact on the soul of our cities and villages, and we believe that they will flourish even more if they are provided with great tools and exceptional shopping conditions. With this in mind, we are building the largest marketplace that connects authentic European brands with thousands of independent retailers. We are extremely proud to be able to support these amazing entrepreneurs every day. 

Ankorstore was founded in 2019 and has recently closed a $250 million Series C funding. We  have over 450 employees and want to continue to scale strongly. We are convinced that proximity is key to bring the most of our value to our business partners and this is why we want to build a team of talent in Lille.

About Your Role

As a Customer Care Representative, you will join the Operations team, which is at the heart of Ankorstore business. The Operations team’s vision is to ease our customers’ life while proposing them great services. You will be in charge of managing our customers’ requests and making sure we provide them with everything they need :

• You will be the front line, go-to resource for customer questions and platform issues,

• You will Support our Brand and Retailer partners with their requests, needs, and issues,

• You will take care of complex issues regarding our marketplace Operations and find solutions to solve them as fast as possible,

• You will be involved in our continuous improvement process and propose new ideas or areas of improvement,

• You will be part of an international team and have a possibility to support not only our customers but also your colleagues.

What we are looking for

• 2-3 years of Customer Care, Sales, or related experience

• Relevant experience in a similar role is a plus

• You are a real problem solver

• You speak German and English.

• French is a plus.

Most important qualities to succeed in this role :

• Excellent written and oral communication skills, as we currently support through a variety of channels including phone, email, and chat

• Empathetic and understanding to our customers’. Our mission is to ease our customer life, and we want to stick with this.

• Organized, disciplined, and attention to detail

• Confident adapting to a fast-paced company environment

• Demonstrated ability to successfully multi-task as our customer needs may be complex

Benefits/Perks 

At Ankorstore we offer a versatile range of benefits to support employees' well-being and work-life balance, fostering personal growth within an innovative and adaptable work environment.

• We are a remote-friendly company; even if the job is based in Lille, you will have the opportunity to work remotely several times a months 

• Optional - Our Health Insurance (Mutuelle) and Life Insurance (Prévoyance) are Alan

• We have partnered with Swile to provide you with meal vouchers

• Modern Hiptown offices located in EuraTechnologie, providing an inspiring work environment

• 360Learning, a dynamic learning platform offering engaging, customised training experiences and fostering skills development across the entire organisation

• Competitive compensation : 25,5 k + 3k bonus (based on your performances)

Ankorstore is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.