Aircall

Aircall

Customer Success Intern

  • Internship (6 month(s))
  • Starting date:  
  • Paris
  • Master's Degree

The company

Aircall

Aircall

  • Electronics / Telecommunications, SaaS / Cloud Services

The job

Customer Success Intern

  • Internship (6 month(s))
  • Starting date:  
  • Paris
  • Master's Degree

This position was filled!

About

Aircall is on a mission to revolutionize the business phone industry!
We exist to bring empathy into business conversations.

We provide an entirely cloud-based voice platform, that integrates seamlessly with popular productivity and helpdesk tools that workplaces are already using. We have raised more than $100 Million since 2015.

Behind our product are the amazing teams driving it, split between Paris, NY and remote locations.

Job description

We are looking for an outstanding Intern to join the Customer Success team in a an amazing tech startup located in the centre of Paris!

What you will do:

  • Help Customer Success Managers to accompany and nurture a portfolio of clients
  • Monitor and qualify growth opportunities and threats within existing customers
  • Insure timely response to customer queries and gather product feedback
  • Optimize and automate our internal processes, best practices & tools
  • Bring in new ideas to delight our customers

What you will learn:

  • Understand how a fast-growing tech startup works and consistently delivers results
  • Develop strong customer relationship skills and learn the ins and outs of Customer Success
  • Get to work with key players in the European ecosystem such as Driiveme, Uber or Weezevent
  • Work closely with different teams such as Sales, Product, Tech and Support in an international company
  • Opportunities to convert successful internships to full-time positions

Preferred experience

  • Master’s degree student in a top-ranking business school
  • Excellent verbal and written communication skills
  • Always willing to go the extra mile!
  • Desire to provide an excellent customer experience
  • Comfortable managing several tasks and issues in a fast-paced environment
  • Fluent in English, another language would be a plus
  • Passion for startups or dynamic environments (previous experience in a similar environment would be appreciated)

Meet the Aircall team

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